Team Lead, Field Service Operations
Operations
Bengaluru, Karnataka, India
Posted on Jun 19, 2026
Experience: 8+ Years
Location: Bangalore
Department: Operations / Service
About the Role
We are seeking an experienced and technically strong Team Lead – Field Service Operations to lead field service activities for residential and commercial energy storage deployments. The role will be responsible for managing field technicians, supporting pre-sales technical activities, ensuring high-quality installations, troubleshooting complex technical issues, and driving overall service excellence.
Key Responsibilities
Team Leadership & Service Management
- Lead, mentor, and manage a team of Field Service Technicians across multiple locations.
- Allocate resources, monitor team performance, and ensure adherence to service SLAs.
- Conduct regular training sessions and technical upskilling programs for the field team.
- Establish best practices and standard operating procedures for field operations.
Technical Pre-Sales Support
- Partner with Sales Managers to conduct site surveys and technical assessments.
- Evaluate project feasibility and provide recommendations on system design and deployment.
- Support customer discussions by providing technical expertise and solution validation.
- Identify potential installation challenges and recommend mitigation plans.
Installation, Commissioning & Troubleshooting
- Oversee installation and commissioning activities for residential and commercial energy storage systems.
- Act as the primary escalation point for complex technical issues and field troubleshooting.
- Diagnose system failures, analyze root causes, and implement corrective actions.
- Ensure timely resolution of service requests while maintaining high customer satisfaction.
Partner & Stakeholder Management
- Provide technical guidance and support to EPC partners, contractors, and installers.
- Ensure compliance with installation standards, safety regulations, and company guidelines.
- Collaborate with Product, Engineering, Sales, and Operations teams to improve deployment efficiency.
- Build strong relationships with customers and key stakeholders.
Process Improvement & Service Excellence
- Monitor service quality metrics and drive continuous improvement initiatives.
- Capture customer feedback and identify opportunities to enhance service delivery.
- Maintain accurate service records, reports, and technical documentation.
- Implement preventive maintenance and quality assurance measures to reduce field issues.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Electronics Engineering, Renewable Energy, or a related field.
- 8+ years of experience in field service operations, technical support, commissioning, or installation management.
- Prior experience leading field service teams and managing customer-facing operations.
- Strong understanding of energy storage systems, solar systems, power electronics, inverters, batteries, and electrical infrastructure.
- Experience working with EPC partners, contractors, and installation teams.
- Strong troubleshooting, problem-solving, and root cause analysis skills.
- Excellent communication, stakeholder management, and team leadership abilities.
- Willingness to travel extensively for site visits and customer support.
Preferred Qualifications
- Experience in the renewable energy, EV charging, battery energy storage systems (BESS), solar, or power systems industry.
- Knowledge of electrical safety standards, commissioning protocols, and regulatory compliance requirements.
- Certification in project management, electrical systems, or service operations would be an added advantage.
Key Competencies
- Technical Leadership
- Team Management
- Customer Focus
- Problem Solving & Diagnostics
- Stakeholder Management
- Operational Excellence
- Process Improvement
- Decision Making
- Cross-functional Collaboration
This role is ideal for a hands-on technical leader who can effectively manage field operations while ensuring exceptional customer experience and high-quality project execution.