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Turno
Posted on Dec 21, 2024
Key Responsibilities:
- Conduct field visits to customers' locations to recover outstanding debts.
- Negotiate payment plans and settlements with customers.
- Update customer records and collection status in the system.
- Identify and escalate potential disputes or issues to the Collection Manager.
- Meet monthly collection targets and performance metrics.
- Maintain accurate records of customer interactions and collection activities.
- Collaborate with internal teams to resolve customer issues.
- Provide feedback to the Collection Manager on customer concerns and suggestions.
Requirements:
- Bachelor's degree.
- 3+ years of field experience in Auto Loan/Vehicle Loan/Commercial Loan Collections
- Experience in field collections or debt recovery preferred.
- Excellent communication and negotiation skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and conflict resolution skills.
- Proficient in MS Office (Word, Excel, Outlook).
Work Locations:
Lucknow, Mathura, Kanpur, Noida, Faridabad, Indore and Bangalore