Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.

Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.

Since Kandji’s Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.

Kandji was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.

The Opportunity

We are excited to be hiring a Staff Product Designer, Experience to join our Experience team. In this role, you will play a pivotal part in shaping the customer experience across the Kandji platform. As a senior design leader, you’ll collaborate closely with Product, Engineering, and GTM teams to enhance onboarding, in-app billing, and end-to-end user journeys. As a key contributor, you will design strategic solutions that simplify complex workflows and deliver exceptional user experiences, driving measurable outcomes for the business.

How you will make a difference day to day:

Design and document user flows, wireframes, high-fidelity mockups, and prototypes that enhance the user experience, focusing on critical areas such as onboarding, billing, and user journeys.
Use data-driven insights, including user research, analytics, and customer feedback, to inform design decisions and create user-centered solutions.
Advocate for the end-user by ensuring every design decision improves usability, accessibility, and the overall experience.
Collaborate closely with product managers, engineers, and other designers to iterate on design concepts and refine the user experience.
Dive deep into user needs and workflows, identifying opportunities to streamline processes and simplify complex interactions.
Participate in user research activities, such as usability testing and customer interviews, to validate design decisions and iterate based on feedback.
Maintain a high standard for design quality and consistency, ensuring all deliverables align with our overall product vision.
Balance big-picture thinking with attention to detail, ensuring that every aspect of the user experience is thoughtfully crafted.
Embrace a hands-on approach, whether you’re conducting user research, defining micro-interactions, or collaborating on UI components.
Thrive in a collaborative, ego-free environment where feedback is welcomed and every team member is encouraged to contribute to the overall success of the product.

Minimum Qualifications:

7+ years of experience designing user-centric experiences across responsive web, with a portfolio demonstrating your design thinking and process.
Strong expertise in Figma and other UX/UI design tools, with experience in creating and contributing to design systems.
Proven experience in improving critical aspects of the user journey, such as onboarding, billing, or customer support workflows.
A deep understanding of UX design principles, including accessibility and usability standards, particularly within complex or enterprise-level applications.
Strong collaboration skills with a track record of working effectively with cross-functional teams, including product managers, engineers, and other designers.
Excellent communication skills, with the ability to clearly articulate design decisions and advocate for user experience improvements.
Required to work on-site 5x a week in our Miami office (Coral Gables).

Preferred Qualifications:

Experience designing for SaaS platforms with a focus on optimizing the customer journey and internal business workflows.
Familiarity with creating, implementing, and managing design systems that ensure consistency while allowing for flexibility in specific areas.
A strong focus on simplifying complex processes and a passion for creating delightful user experiences.
Knowledge of agile methodologies and experience working in a fast-paced, iterative design environment.
Understanding of Apple’s Human Interface Guidelines and accessibility standards.

Benefits & Perks

• Competitive salary

• 100% individual and dependent medical + dental + vision coverage

• 401(k) with a 4% company match

• 20 days PTO

• Health and wellness days

• Kandji Wellness Week the first week in July

• Equity for full-time employees

• Up to 16 weeks of paid leave for new parents

• Paid Family and Medical Leave

• Modern Health - Mental Health Benefits - Individual and Dependents

• Fertility Benefits

• Working Advantage Employee Discounts

• Free onsite fitness center

• Free parking

• Lunch 5 days/week

• Exciting opportunities for career growth

• An outstanding, inclusive culture

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.

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