| The Role
You will own the end-to-end execution of outbound voice bot campaigns for YuVoice clients — from launch to completion. This is an ops-first role. You will keep campaigns running, keep stakeholders informed, and keep problems from becoming crises. We are looking for someone who thinks from first principles: when something breaks, you figure out why before you ask for help.
What You Will Do
Configure and launch outbound campaigns on the YuVoice platform per client brief
Monitor live campaign health — call connect rates, attempt throughput, answer rates, drop rates
Watch for infra signals: telephony trunk health, SIP errors, ASR/TTS latency spikes, queue backlogs
Triage issues fast — distinguish a client data problem from a trunk failure from a bot config error
Escalate proactively to the right stakeholder (client POC, infra team, product) with a clear, factual summary of what is wrong and what you've already ruled out
Manage campaign schedules, DND filters, retry logic, and pacing as per client SLA
Maintain a daily campaign status log; flag deviations from expected performance
Coordinate with the client team on list uploads, campaign changes, and pause/resume requests
Run post-campaign reports: attempts, connects, dispositions, conversion summary
What Good Looks Like
Zero surprise failures — you catch issues before the client does
Every escalation has a clear subject: what broke, since when, what you checked, what you need
Campaigns launch on time with correct configurations — no rework after go-live
You can explain a call drop trend without being told where to look
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| Who We Are Looking For
Must Have
1–4 years in ops, campaign management, telecom support, or a similar execution role
Comfortable with data — can read a basic dashboard, spot an anomaly, and ask the right question
Strong written communication — your escalation messages are clear, not panicked
First-principles thinker: you isolate variables, you don't jump to conclusions
Ownership mindset — you don't wait to be told something is on fire
Good to Have
Familiarity with outbound dialers, IVR platforms, or telephony basics (SIP, trunks, ASR)
Prior exposure to BFSI or collections campaign operations
Basic SQL or Excel skills for pulling campaign data
Experience working with client-facing teams under SLA pressure
Tools You Will Work With
YuVoice campaign dashboard and ops console
Telephony monitoring tools (trunk health, SIP logs)
Ticketing / escalation tools (Slack, Jira, or equivalent)
Google Sheets / Excel for reporting
Why YuVoice
You will see the full lifecycle of AI-powered voice campaigns at production scale
Small team — your decisions matter from day one
Fast learning curve across telephony, AI, and enterprise ops
Clear path to senior campaign ops, solutions engineering, or client success roles
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