Assistant Manager
Yubi
Chennai, Tamil Nadu, India
Posted 6+ months ago
About Us
Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.
From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products
Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.
Job Description
Graduation Mandatory!
Field Collections Experience Mandatory!
Key Responsibilities
- To Manage In-house Team Leaders, followed by vendor management at location level.
- Control portfolio in terms of Physical collections & CRR indicators in External domain.
- Reports Management which will support in tracking field team performance.
- Departmental liaising to improve team performance.
- Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services
- Must be good in planning, Operational challenges & problem solving.
- Analyse team performance and provide corrective action for improvement.
- Ensure proper quality controls on the set process
- Customer escalation and complaints management in coordination with other departments.
- Training and development for team Motivation.
Requirements
- Graduation Mandatory.
- Candidate should have field team handling experience(TLs/Agents)
- Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation.
- Should be able to coordinate with other department efficiently to resolve queries.