L1 - L2 INFORMATION SECURITY ANALYST (CALL CENTER INFRASTRUCTURE)
Yubi
IT, Other Engineering, Customer Service
Dubai - United Arab Emirates
Posted on Oct 11, 2024
About Us
Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.
From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products
Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.
Job Description
Job Summary:
We are seeking an experienced L1/L2 Information Security Analyst to join our team, specializing in the setup and
maintenance of call center infrastructure. The ideal candidate will have a solid background in information
security, with practical experience in managing and securing call center environments. This role involves
monitoring security events, responding to incidents, and ensuring the integrity and confidentiality of our call
center operations.
Key Responsibilities:
● Security Monitoring & Incident Response:
○ Monitor security alerts and events related to call center infrastructure.
○ Respond to and investigate security incidents, ensuring timely resolution and minimal disruption.
○ Conduct initial analysis and escalation of security incidents as required.
● Call Center Infrastructure:
○ Assist in the setup, configuration, and maintenance of call center infrastructure, including
hardware and software components.
○ Ensure security measures are integrated into the call center environment to protect against
unauthorized access and data breaches.
● Security Assessment & Compliance:
○ Perform regular security assessments and vulnerability scans of call center systems.
○ Ensure compliance with relevant security policies, standards, and regulations.
● Documentation & Reporting:
○ Maintain up-to-date documentation on security procedures, incidents, and infrastructure
changes.
○ Prepare and present reports on security incidents and the overall security posture of the call
center.
● Collaboration & Training:
○ Collaborate with other IT and security teams to enhance overall security measures.
○ Provide guidance and support to call center staff on security best practices and protocols.
Qualifications:
Security Roles and Responsibilities
● Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or
a related field.
● Experience: 2-4 years of experience as an Information Security Analyst, with specific exposure to call
center infrastructure.
● Certifications: Relevant certifications such as CompTIA Security+, Certified Information Systems Security
Professional (CISSP), or Certified Ethical Hacker (CEH) are preferred.
● Skills:
○ Strong understanding of information security principles and practices.
○ Experience with call center technologies and infrastructure.
○ Proficiency in security monitoring tools and incident management systems.
○ Knowledge of network security, firewalls, and intrusion detection/prevention systems.
○ Excellent problem-solving skills and attention to detail.
○ Strong communication and interpersonal skills, with the ability to work effectively in a team
environment.