For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We’re growing fast, in both headcount and revenue, and we’re looking for a Manager, Account Management. This position will report to the VP, Account Management. This is an excellent opportunity to lead our US AM team to maximize annual recurring revenue and ensure customer retention and overall account health.

You will be responsible for:

Leading the team with a focus on doing what’s best, not what’s easiest
Oversee the team’s readiness, execution, and results measured by ARR retention and growth
Identify key predictive indicators and trends in customer experience and health metrics
Own, develop and drive proactive customer retention and expansion strategies
Accurately forecast churn, pipeline and net revenue retention of US AM team
Identify, build and implement processes and procedures that drive the effective and efficient operation of the team

Lead the ongoing effort to educate, inform and influence peers and team about the marketplace and what Workable must do to be successful
Become expertly familiar with the challenges our customers face in the talent acquisition, employer branding and employee management space to contribute to new product and service offerings

Optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
Maximize the effectiveness and utilization of AM tools

Act as a point of escalation for complex negotiations and supporting the team with deal structures that maximize revenue for Workable and value for the customer

Embody and promote Workable’s values: Drive initiatives and programs to align and support a positive, diverse and inclusive corporate culture

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