Client Solutions Coach
Valence
Customer Service
Beijing, China
Posted on May 30, 2025
Valence has built the first-to-market AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leader or employee. At Valence, we're not just talking about the future of work – we're actively shaping it.
The Role
This is a contract, part-time role with flexible, ad hoc hours (~10 hours per week) based in a location that can work primarily with Asian clients / time zones. This role is ideal for someone who thrives in a dynamic environment and has other clients. TYou’ll play a critical role in supporting our Client Solutions team by helping deliver high-quality coaching sessions that consistently generate strong participant engagement and feedback. Through exceptional customer service and a deep understanding of our clients’ needs, you’ll help us build lasting relationships with Asia-based organizations and contribute meaningfully to our expansion in the region.
This role requires fluency in English, Mandarin and Japanese.
Why This Role Matters
Our Coaches are at the forefront of helping our clients tackle some of the most difficult culture, team, leadership and management challenges out there today. Our Coaches provide an important opportunity for our clients to understand, process, problem solve and turn their results into action, both independently and in partnership with their team.
About Valence
We're a Series A B2B SaaS company, backed by Insight Partners, that's pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together. We've been featured in Harvard Business Review, Financial Times, TIME and our client list reads like a Who's Who of global business, including Coca-Cola, Nestlé, General Mills, ServiceNow, AstraZeneca, Prudential, Citi, CVS and Bristol Myers Squibb.
What You'll Do
- Act as a trusted advisor with our clients to ensure they derive value from the tools through their individual and team usage.
- Run user coaching and training sessions 1:1 with clients (Managers, Team Leads, HRBPs etc) to ensure they understand how to use the tool and derive insights from result reports.
- Provide 1:1 and group user coaching to clients (Manager, Team Members) on how best to use the core Valence tools.
See an example report here to get a sense of the kind of tool you'd be supporting managers and HRBPs to walk through in these 1:1 sessions
What We’re Looking For
- 3+ years of professional experience in coaching, training, or facilitation strongly preferred
- The ability to service clients in Asian time zones
- Fluency in English, Mandarin and Japanese required
- High velocity execution skills with natural attention to detail
- Excellent presentation and virtual facilitation skills
- Ability to build rapport quickly and maintain professional relationships virtually
- Self-motivated, adaptable, and resilient with a desire to exceed expectations
- Comfortable working independently across time zones
- Willingness to take feedback and iterate
Diversity Equity and Inclusion
We are committed to fostering a diverse and inclusive environment where our team members, vendors, contractors and beyond feel valued and supported. We know that our commitment to inclusion and belonging enables us to do our best work overall. We strongly encourage applications from candidates of all backgrounds regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process. Questions can be directed to Allison, People Lead at jobs@valence.co