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Lead, Partner Success

Uplift

Uplift

Remote
Posted on Tuesday, June 25, 2024

About UpLift

At UpLift, we believe mental health is just as important as physical health. We're rethinking the mental healthcare model to make it more accessible. While 1 in 5 Americans struggle with mental health issues, only 40% get care because of barriers like cost, distance, information, and the stigma associated with it. Providers want to meet and support more people—but only 30% of therapists accept insurance because of complex and slow approval systems. UpLift bridges clients, providers, and insurers, so everyone can find great mental health care at an affordable rate. We use technology to deliver personalized provider matches, so clients have the agency to select the right provider for them.

Backed by Redesign Health, B Capital, and more, we have brought affordable and accessible mental health care to clients and are looking for driven and empathetic new team members to help us as we scale to new markets in 2023 and beyond. Our founders and leaders come from other high-growth healthcare startups, such as Cityblock Health, Clover, Oscar Health and hims & hers.

Benefits We Offer

  • Remote and flexible working environment: work from anywhere in the US!
  • Competitive compensation packages in line with industry standards
  • Medical, Dental, and Vision coverage with $0 monthly premium options
  • 18 days PTO and 12 paid company holidays
  • Bi-annual performance reviews & development plans
  • Complimentary One Medical Membership
  • Fully paid parental leave
  • Annual “work from home” stipend

About the Role

We are seeking a motivated and experienced Partner Success Lead to join our team. You will take on the role of being the face of UpLift to external customers, including higher education and B2B partners, ensuring they see the value of our partnership shown through high satisfaction, retention, and growth. You will collaborate closely with our sales, operations and product teams to deliver exceptional service and achieve mutual success with our customers. This role will report directly to the Director of Partner Success.

Responsibilities

  • Develop and nurture strong relationships with your portfolio of customers to understand their needs and ensure their success with the UpLift and Tao by UpLift partnerships.
  • Serve as the primary contact for customers and serve as the face of UpLift and Tao by Uplift partnerships, advocating internally on their behalf and coordinating with cross-functional teams to address their needs, while also helping drive the company’s mission.
  • Lead the full life cycle of the partnership, including onboarding, optimizing utilization and value, identifying expansion opportunities, and driving renewal conversations.
  • Proactively engage with key stakeholders, including decision makers, to drive influence change, promote adoption through training and marketing, foster satisfaction, and ensure retention.
  • Proactively collaborate with sales teams to identify and grow opportunities within your portfolio of customers.
  • Conduct regular check-ins and strategic business reviews to ensure alignment with customer goals.
  • Monitor and analyze customer usage data to provide insights and recommendations to customers to ensure achievement of goals.
  • Provide feedback to our product and engineering teams to drive product enhancements and improve the customer experience.

Relevant Experience

  • 3-5 years of experience in customer success, account management, or a similar client-facing role, preferably in the higher education and/or mental health space.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
  • Experience upselling and retaining customers to drive additional revenue.
  • Excellent project management skills, with the ability to manage multiple customers and priorities simultaneously.
  • Analytical mindset with the ability to identify trends and insights from customer data.
  • Problem-solving skills and the ability to think strategically.
  • Experience working with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.

Additional Information

This role is remote and offers a full-time salary of $75,000-$95,000 plus benefits & equity.

This employer participates in E-Verify and will provide the federal government with your Form I 9 information to confirm you are authorized to work in the United States. If E-Verify cannot confirm you are authorized to work in the United States, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I9.