Operations Specialist
Uplift
This job is no longer accepting applications
See open jobs at Uplift.See open jobs similar to "Operations Specialist" B Capital.About UpLift
At UpLift, we believe mental health is just as important as physical health. We're rethinking the mental healthcare model to make it more accessible. While 1 in 5 Americans struggle with mental health issues, only 40% get care because of barriers like cost, distance, information, and the stigma associated with it. Providers want to meet and support more people—but only 30% of therapists accept insurance because of complex and slow approval systems. UpLift bridges clients, providers, and insurers, so everyone can find great mental health care at an affordable rate. We use technology to deliver personalized provider matches, so clients have the agency to select the right provider for them.
Backed by Redesign Health, B Capital, and more, we have brought affordable and accessible mental health care to clients and are looking for driven and empathetic new team members to help us as we scale to new markets in 2023 and beyond. Our founders and leaders come from other high-growth healthcare startups, such as Cityblock Health, Clover, Oscar Health and hims & hers.
Benefits We Offer
- Remote and flexible working environment: work from anywhere in the US!
- Competitive compensation packages in line with industry standards
- Medical, Dental, and Vision coverage with $0 monthly premium options
- 18 days PTO and 12 paid company holidays
- Bi-annual performance reviews & development plans
- Complimentary One Medical Membership
- Fully paid parental leave
- Annual “work from home” stipend
About The Job
The Operations team at UpLift is growing and we are looking to add an Operations Specialist to the team. As UpLift’s first Operations Specialist, you will play a pivotal role in helping us grow our provider network & provider support team. The Operations Associate will own key functions of provider support, including building out provider profiles in online directories and assisting in other process improvement projects as UpLift expands. This role reports into the Manager of Operations and will work cross-functionally with different departments at UpLift including Clinical Services, Customer Experience, and Provider Growth.
Responsibilities
- Collaborate with Provider Support team to build new provider profiles in various directories
- Partner with Operations Manager to pilot performance improvement projects (i.e. A/B test outreach to increase hours of availability on platform, ideal profile guide for providers) and other projects as directed by Operations Management team
- Partner with technology, data, and marketings teams to translate directory insights into business improvements
- Ensure external directories are up to date with provider information
- Communicate with internal and external behavioral health providers around optimal profile and scheduling initiatives
- Work on other process improvement projects as directed
Relevant Experience
- Minimum of 1+ years experience in a operations role in an early-stage technology, healthcare or similar environment
- Strong verbal and written communication skills,
- Incredibly empathetic with strong active listening skills, yet able to maintain appropriate boundaries
- Ability to work cross-functionally
- Data driven with the ability to translate findings into actionable insights
- Experience working in Google Sheets & Customer Service Tools, e.g. Intercom, Kustomer
Additional Information
This role is remote & offers a full-time hourly salary of $20 per hour plus benefits.
This job is no longer accepting applications
See open jobs at Uplift.See open jobs similar to "Operations Specialist" B Capital.