Patient Enrollment Associate
Tembo Health
About Tembo Health
Tembo Health is redefining how dementia care is delivered to seniors and their families. We are on a simple but bold mission: make expert dementia and senior care accessible, empathetic, and effective—anytime, anywhere.
We’ve built a virtual dementia care management platform that empowers residents, caregivers, primary care physicians, and senior living partners to navigate the complex journey of dementia with confidence and compassion.
Most primary care physicians lack the time or tools to manage dementia effectively, leaving families overwhelmed and costs escalating due to avoidable hospitalizations and ER visits. Tembo Health changes that—combining virtual clinical care, trained Care Navigators, and family support to ensure every senior living with dementia receives coordinated, high-quality care.
We are venture-backed by leading investors including Bloomberg Beta, B Capital, Resolute Ventures, and AARP, and led by healthcare and technology innovators from Flatiron Health, Oscar, and Imagen.
Our Values
Patients First: We're here to make the lives of patients better and every activity has this in mind. We are here to support them and in so doing, improve overall healthcare.
Constant Learning: We believe in constantly learning and applying knowledge to find innovative solutions. Share and workshop ideas to get to great answers. Be open to outside perspectives. Find inspiration in unexpected places.
Aim High: It doesn't matter whose idea it is, if it's a great idea, let's do it! We’re not looking to incrementally change, but we’re aiming for the big rocks that will make a splash and impact.
Prioritize What Matters: We believe in making an impact sooner rather than later. Know what it takes to accomplish a goal and not be afraid to put in the work. We want to be able to ruthlessly prioritize and focus on the important activities.
Get Stuff Done: Ideas are nothing without implementation. Try things, break stuff, learn and improve so that we’re always moving forward.
Be Smart, Stay Curious: Keep exploring, you never know what you might find.
About the Role
We’re seeking a Care Outreach Associate to serve as the compassionate front-line connection between Tembo Health and families navigating dementia as well as our partners.
This isn’t just a call center role—it’s an opportunity to be a trusted voice, a resource, and a guide for families who are often feeling lost in the healthcare system. You’ll educate, screen, and enroll individuals into our GUIDE dementia care program, ensuring they receive the right support at the right time.
You’ll also collaborate with Tembo’s interdisciplinary care team—Care Navigators, clinicians, and with our trusted senior living partners—to ensure each family’s experience is seamless and supportive from first contact through enrollment and beyond.
Key Responsibilities
Family & Patient Outreach: Conduct high-volume, empathetic outbound and inbound calls to individuals and families impacted by dementia who are interested in Tembo Health’s programs.
Education & Enrollment: Explain Tembo Health’s dementia care program, benefits, and eligibility—helping families understand the value of care coordination under Traditional Medicare.
Eligibility & Screening: Perform initial needs assessments to determine program fit in accordance with CMS GUIDE eligibility criteria (e.g., dementia diagnosis, Medicare Part A/B coverage, non-hospice, non-MA plan).
Scheduling & Coordination: Book assessments and clinical appointments with care team members, partner organizations, and senior living contacts.
Documentation: Maintain accurate, timely records of all interactions, assessments, and follow-ups in the CRM (HubSpot or EHR platform).
Collaboration: Partner with Care Navigators, clinicians, and senior living community liaisons to support smooth enrollment and care coordination.
Education Support: Help caregivers complete enrollment paperwork and understand available respite, support, and navigation resources.
Community Partnership Support: Conduct outreach and maintain relationships with senior living communities, home care agencies, and local dementia resource organizations.
Qualifications
Required:
Bachelor's degree or equivalent (MSW bonus)
Minimum 1 year of experience in healthcare, social services, senior living, or patient outreach
Excellent verbal communication and active listening skills
Demonstrated empathy and comfort engaging with individuals experiencing cognitive decline and their caregivers
Comfortable using virtual tools and CRM/EHR platforms for tracking and follow-up
Highly organized with strong attention to detail
Ability to work independently in a fast-paced startup environment
Preferred:
Experience working with seniors, caregivers, or dementia populations
Bilingual in English and Spanish
Familiarity with healthcare eligibility, Medicare/Medicaid programs, or CMS initiatives
Previous experience with telehealth, senior living outreach, electronic health records, or patient intake workflows
Why You’ll Love Working at Tembo Health
Mission-Driven Impact: Every call helps a family access expert dementia care and reduces ER visits, hospitalizations, and caregiver burden.
Professional Growth: Gain specialized dementia care training aligned with CMS GUIDE Care Navigator standards.
Remote Flexibility: Work from anywhere while staying connected with an innovative, passionate team.
Collaborative Culture: Join a multidisciplinary environment of clinicians, care navigators, and healthcare innovators.
Competitive Pay: $60,000 to $75,000 based on experience, performance and location, with advancement opportunities.
Meaningful Work: Be part of a company improving quality of life for families across the nation.
Equal Opportunity Employer
Tembo Health celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives.
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