Head of HR, Fulfillment Operations
Stord
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About this Role:The Head of Fulfillment HR will serve as the strategic people partner to our senior Ops leadership team (VPs and above), oversee the Director of People Operations and their team, and be a hands-on leader who knows what 'great' looks like in a high-volume, high-velocity fulfillment environment. This is not a role for someone who reports on problems. This is a role for someone who owns outcomes.
WHY THIS ROLE EXISTS
Stord's fulfillment operations are growing faster than our HR leadership capability has scaled. We have a strong HR team embedded in our sites — but we need a senior leader who can:
Operate as a true peer and strategic partner to our VP-level Ops leaders
Drive proactive labor management and retention strategies, not just report on metrics
Build and scale a talent development capability across our frontline and management populations
Set the standard for what fulfillment HR looks like at Stord — and close the gap between where we are and best-in-class
Mentor and elevate the existing People Operations team
WHAT YOU'LL DO:
Strategic HR Business Partnership
Serve as the primary HR partner to senior level operations leaders across the network as a proactive hands-on leader who identifies and acts on opportunities and influences with authority. This means a seat at the table, not a seat outside the room
Translate business goals — including site growth — into workforce strategies, org design recommendations, and people plans
Drive alignment between HR programs and operational outcomes: throughput, quality, cost, and employee engagement
Challenge the status quo and strive for a best-in-class people experience, rooted in our core values and built in partnership with the business
Labor Management & Retention
Own the strategy for retention across all levels, with a particular focus on high-churn markets
Partner with Operations and the Recruiting team on optimal labor demand planning, ensuring sites are operating at optimal capacity, including overseeing vendor management of the seasonal/contingent workforce
Build and refine our people programs including accountability structures to hit targets
Use data to diagnose root causes of attrition and drive systemic fixes — not just tactical responses
Talent Development
Design and deploy a talent development framework across different levels of the network, from frontline associates to senior leaders — building capabilities that reduce management attrition and strengthen the bench
Partner with Training & Development on execution, ensuring programs are grounded in the operational realities of our sites
Identify and develop high-potential talent and create structured succession plans for key roles
Coach and develop senior operations leaders on people management, feedback, and performance
People Operations Oversight
Lead the People Operations team across the network
Set clear performance expectations, provide regular coaching, and ensure the team is operating as strategic HR partners
Drive consistency in HR processes, investigations, compliance, and employee relations across sites
Ensure seamless onboarding, offboarding, and people operations execution as Stord opens new sites and integrates acquired companies
M&A & Growth Integration
Partner with the People team on M&A due diligence and integration for operations-related acquisitions
Assess org design, culture, and talent gaps in acquired companies and build integration roadmaps
Support rapid scaling of people practices as new sites come online
QUALIFICATIONS
Required
Based in Atlanta, GA or willing to relocate; relocation assistance available.
Proven experience managing HR for a workforce of 1,200+ hourly employees across multiple sites
Demonstrated track record of reducing attrition and stabilizing a high-churn, high-volume workforce — with specific, quantifiable outcomes
Experience as a strategic HR partner to Directors and VPs across the Fulfillment network
Strong command of labor management, workforce planning, and contingent labor strategy
Experience building and refining talent development programs for hourly and management populations
Track record of developing and elevating HR teams
Strongly Preferred
Background in e-commerce fulfillment, 3PL, or retail distribution at companies with 2,000+ hourly employees
Experience in high-churn, low-wage urban markets — Atlanta experience is a meaningful differentiator
Comfort working in a fast-paced, PE-backed or high-growth tech-enabled company environment
Familiarity with HRIS systems (Workday preferred) and data-driven HR analytics