Training Coordinator
Stord
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Training Coordinator leads training strategy and execution across a defined cluster of Fulfillment Centers (FCs). This role owns new-hire, cross-training, and upskilling programs for FTEs and temporary associates in receiving, picking, packing, shipping dock, inventory control, problem solve, and WMS workflows. You’ll standardize SOPs/curricula, coordinate tools and vendors, and deliver measurable results in speed-to-productivity, quality, safety, and retention—primarily through influence and cross-functional coordination with site Training Ambassadors/Learning LeadsA “let’s get it done” mindset with strong planning and stakeholder skills is essential.
What You’ll Do
Program ownership & strategy
Build and execute the area training roadmap (new-hire, cross-training, refreshers, certifications) aligned to volume forecasts, seasonal surges, and launches.
Standardize curricula, SOPs, and training aids across sites to ensure consistent methods and outcomes.
Define training KPIs (e.g., TTFP, error rate, rework, safety incidents, graduation rate, trainer utilization) and drive continuous improvement.
Stakeholder & matrix leadership (no direct reports)
Partner with site Training Ambassadors/Learning Leads to schedule classes, align on methods, and ensure consistent delivery.
Provide coaching, toolkits, and best practices to Ambassadors and supervisors; facilitate communities of practice.
Coordinate with Ops, HR/Staffing, Safety/EHS, and Site Leaders to size cohorts, confirm capacity, and sequence training.
Delivery & operations
Oversee end-to-end training delivery for core warehouse workflows; run train-the-trainer sessions.
Ensure WMS/systems access provisioning (Logiwa, S1W, handhelds) and training environments are set up and audited.
Observe/evaluate trainees and classes; recommend remedial plans and certification criteria.
Quality, safety & compliance
Embed safety policies into all curricula; partner with EHS on certifications, audits, and corrective actions.
Conduct post-training quality checks and Gemba walks to validate skill transfer.
Maintain accurate records for compliance and audit readiness (attendance, hours, skills, certifications).
Tooling, content, and vendors
Maintain/improve content (SOPs, demos, visuals) with version control and translations as needed.
Coordinate LMS scheduling/tracking and manage external training vendors or temp-agency enablement where applicable.
Reporting & communication
Publish weekly dashboards and month-end reports on training throughput, outcomes, and ROI; present insights to Ops Leadership.
Identify site/shift skill gaps and propose targeted interventions with quantified impact.
What You’ll Need
4+ years in warehouse/fulfillment operations, including 2+ years leading training programs or frontline teams through influence/matrix environments (multi-site preferred).
Deep knowledge of warehouse processes, safety, and equipment; hands-on with handheld scanners/MHE.
Strong WMS experience (e.g., Logiwa, S1W; exposure to Invia/Signal a plus).
Proven ability to standardize methods, run train-the-trainer, and uplift capability without direct authority.
Data fluency for KPI tracking and decision-making; experience building dashboards/reporting.
Excellent written/verbal communication; can align and influence Ops, HR, Safety, and Staffing stakeholders.
High integrity and confidentiality; comfort with fast-changing environments and flexing to nights/weekends during peak.
Bonus Points
Prior training program ownership; SOP writing/editing; visual/interactive training aids.
Bilingual Spanish.
Experience with multiple WMS and/or LMS administration.
Kaizen/Lean facilitation (5S, TWI, standard work).