Parcel Analyst
Stord
Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.
With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.
Join us to help empower commerce brands with the best end-to-end customer and delivery experience.
About the Parcel Analyst Position:
Stord is seeking a Parcel Analyst to help optimize our customers’ supply chain and assist internal stakeholders in making informed business decisions based on quantitative analysis. You will use statistical analysis, simulations, predictive and historical modeling, and other methods to analyze information and develop practical solutions to business problems.
Primary work will involve modeling of carrier and customer rates, executing network and parcel studies, and deep dives into cost and service opportunities to drive margin and to deliver recommendations for delivery speed improvements. You will build analytics in Domo and other tools, collaborate with Stord’s technology partners to develop insights, and create and present executive presentations of your results.
What You'll Do:
- Manage analytical projects from start through completion, conducting intake interviews, assessment of data, solution design, analysis, and presentation of results
- Maintain broad responsibilities in cost and service performance, identifying opportunities through analytical tools and observations, and self-directing to prioritize, investigate, build, and deliver solutions
- Define, transform and structure data from internal and external platforms, designing data for efficiency, stability, and reliability
- Develop operational reports, forecasts, and dashboards for various supply chain team requests
- Collect, analyze, and publish data for parcel KPI reporting
- Develop and analyze reports for added visibility into parcel programs
- Make recommendations for process improvement and cost savings initiatives
- Develop, maintain, evolve, and produce timely a series of parcel and supply chain specific dashboards
- Provide cost and revenue feedback to key stakeholders across Stord, including insights into financial performance and forecasting
- Communicate effectively and professionally with carrier partners to ensure efficient flow of operations to maintain the customer experience
- Coordinate and support all aspects of the company’s parcel programs including both domestic and international carriers
- Develop and manage sufficient relationships, programs and processes to support the execution of the organization’s rapidly evolving parcel operations and strategy
- Provide and maintain broad, deep understanding of current market/industry trends regarding rates and new carrier products/initiatives
- Identify and develop a comprehensive set of analytics required to support a rapidly growing category.
- Provide additional support, as needed, during peak holiday shipping seasons
- Ensure company and vendor compliance with all parcel/transportation laws and regulations
- Perform regular reviews of parcel KPIs to maximize service, reduce costs, and opportunities for optimization
- Performa and maintain regular audits of carriers, services, and vendor performance.
- Demonstrate a desire and commitment for continuous improvement, maintain effective and timely communication between the Parcel/Transportation department and the rest of Supply Chain Management, and other various corporate departments to guarantee coordination of efforts.
- Understand and execute on Stord’s strategic North Stars and respective department goals
- Troubleshoot and identify potential issues in Stord’s Transportation Management System and Warehouse Management System that could have downstream impacts on customer profitability and billing
- Review and analyze activities, costs, operations, and forecast data to determine progress toward goals and strategic objectives.
- Ensure standardized best practices and share accordingly
- Seek to promote ways to improve the customer experience
- Ability to work autonomously and get creative in problem solving
- Actively supports the Sr. Manager of Parcel in providing detailed analytics and provides updates and recommendations
- Ability to quickly turn around analysis requests and provide status updates on key projects
What You'll Need:
- Bachelor’s Degree in Supply Chain, Data Science, or Engineering
- 2-4 years of professional experience in parcel analysis with a career path showing increasing responsibility
- Experience leveraging databases and dashboards using all relevant data to inform business decisions
- Experience with a Business Intelligence Tool (Domo, Tableau, PowerBI)
- Interest in learning/applying Operations Research
- Advanced knowledge of MS Excel and other Office 365 applications
- MS Power Automate experience preferred
- Ability to compile and analyze large data quantities.
- Experience in BI tools (QlikSense, etc.)
Bonus:
- Experience Modeling Parcel Carriers, Transportation, Warehouses, or Networks
- Experience/Coursework with machine learning, Mathematical Optimization
- Experience with any cloud development platform (AWS, GCP, Azure)
- Knowledge of Software Development paradigms and tools. (Agile, CI/CD, Documentation, Unit/Regression tests, Object Oriented Programming)
- Programs: Fluent in Google Big Query, SQL, and Python/R.
#LI-Remote
Culture Snapshot:
Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.
Below are a few perks of joining our team:
- Competitive salary and bonus
- Friendly, Passionate, and Intelligent Employee Base
- Creative Problem Solving and Entrepreneurial Thinking
- Fast-Paced Environment
- Low-Ego, Solution-Driven Culture
- Community Involvement and Volunteer Opportunities
- Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More
Benefits:
- 401(k)
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- Health Savings Account (HSA) option
- Employee Assistance Program (EAP) - Mental Health Resources
- Paid Parental Leave
- Gym Stipend
- Paid Time Off
- Paid holidays
- And more!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.