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QA Engineer



Software Engineering, Quality Assurance
Posted on Thursday, July 4, 2024

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

As a QA Engineer, you will be responsible for creating, running and maintaining manual and automation test suites to ensure the quality of our telehealth products. You will be part of a fully remote QA team that is responsible for validating that our software meets internal and external standards, in order to provide the best quality care for our customers.

Core Responsibilities:

  • Develop and execute test plans for both web and mobile, working in Agile environment
  • Collaborate with other engineers, communicating progress and challenges and soliciting input from QA team, Development and Product Management
  • Execute and maintain the automated test scripts, assuring continuous testing process
  • Implement advanced software testing methodologies, models and practices as required
  • Develop automation frameworks using Cypress or Rest-Assured


  • 3+ years experience testing software for both web and mobile
  • Experience working in Agile environment with JIRA tools
  • Strong knowledge of QA methodologies
  • Knowledge of CI tools (GitLab, AWS)
  • Excellent analytical and problem-solving skills
  • Strong troubleshooting skills
  • Excellent communication skills
  • Highly energetic, responsible, organized, self-disciplined, self-motivated, able to work with little or no supervision
  • BS/MS degree in Computer Science or Engineering
  • Programming skills (i.e. Java, JS, SQL, etc.) preferred but not required.
  • Experience working with automation tools Cypress, Selenium or RestAPI

Job Level: P3

Your Team:

Should you join American Well and the Sales Operations team, you can expect:

The Sales Operations team is the backbone that fuels, influences, and supports all of American Well’s client facing teams. This is a unique and dynamic group with a wide array of operational and client-focused responsibilities. Working collaboratively with all core American Well teams from product, technology, services, clinical and marketing, the Sales Operations team manages everything from capturing revenue, to ROI analysis, to producing sales and training content, to proposal and RFP creation.

The Sales Operations team is comprised of creative, operationally-minded, and thoughtful individuals – all striving to deliver and propel American Well forward. Always one step ahead, their overall mission is to ensure that our client-facing teams, customers, and future customers are armed with the support, data, and resources required for success.

Ideal candidates will be quick thinking, resourceful, pro-active, and patient. If you have the ability to be at the epicenter of a fast-growing, innovative company – while keeping a number of balls in the air at the same time – this team is for you.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

Additional Benefits

  • Medical Plan Coverage provided by Colmédica
  • ► 100% paid by Amwell for employee coverage
  • ► 50% paid for spouse or dependent coverage Life Insurance
  • Plan Coverage provided by Pan American
  • ► Paid 100% by Amwell for 12 monthly salaries
  • Hybrid Allowance
  • ►311,850 COP provided by Amwell
  • Paid Time Off
  • ► 20 days of Annual Leave
  • ► 4 Mental Health Days
  • ► 1 Day of Service/Volunteering
  • ► 1 Day for Birthday (taken within birthday month)
  • ► 1 day of family day per 6 months
  • Maternity Leave 18 weeks
  • ►paid by Amwell Paid
  • Parental/Paternity Leave 2 mandatory weeks + 4 weeks
  • ►paid by Amwell for a total of 6 weeks paid by Amwell
  • Mental Health and Resiliency
  • ► You have access to Calm at no cost
  • Virtual Second Opinion with the Cleveland Clinic Coverage
  • ►provided by Amwell at no cost for employees
  • LinkedIn Learning
  • ►Provided by Amwell at no cost
  • Rewards and Recognition
  • ►Employees will be eligible to participate in Amwell’s recognition program, Bucketlist
  • Service Anniversaries
  • ►Employees will receive recognition and points via Bucketlist for service milestones
  • Annual Bonus
  • ►Employees will be eligible for Amwell’s Corporate Performance Bonus Program
  • Referral Program
  • ►Employees may be eligible for a referral bonus for referring candidates to open role