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Lead QA Engineer



Quality Assurance
Posted on Thursday, July 4, 2024

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

We are seeking an experienced and dynamic Lead QA Engineer to spearhead our quality assurance initiatives for Platform Engineering. As a Lead QA Engineer, you will be instrumental in designing and implementing comprehensive testing strategies, leading a team of QA professionals, and ensuring the overall quality, reliability, and security of our Converge Platform

Core Responsibilities:

  • Provide visionary leadership in the development and execution of QA strategies.
  • Collaborate with global cross-functional teams to align QA efforts with overall project goals and milestones.
  • Mentor and guide nearshore QA teams, fostering a culture of quality and continuous improvement.
  • Oversee the creation of comprehensive test plans, test cases, and test scripts.
  • Direct the execution of test plans, ensuring thorough coverage of functional, performance, and security testing.
  • Ensure adherence to industry best practices and standards in all testing activities.
  • Define, implement, and/or enhance existing automation strategies to improve testing efficiency and coverage.
  • Evaluate and adopt appropriate automation tools and frameworks.
  • Champion the use of automated testing to accelerate release cycles and improve product quality.
  • Collaborate effectively with development, product management, and other stakeholders to integrate QA processes seamlessly into the software development lifecycle.
  • Communicate QA progress, challenges, and results to project stakeholders in a clear and concise manner.
  • Facilitate effective communication and collaboration between nearshore and onshore teams.
  • Implement and champion best practices in QA processes and methodologies, driving continuous improvement within the QA team.
  • Stay current with industry trends, emerging technologies, and testing methodologies to enhance QA capabilities.
  • Identify opportunities for process improvement and drive initiatives to optimize QA efficiency and effectiveness.
  • Lead the investigation and resolution of critical issues, working closely with the development team.
  • Escalate issues as needed, providing clear and well-documented information to facilitate swift resolution.
  • Implement robust defect tracking and reporting processes to ensure visibility and accountability.


  • Proven experience as a Lead QA Engineer, with a strong background in end-to-end testing.
  • Experience leading and managing nearshore QA teams.
  • Expertise in test planning, execution, and automation.
  • Excellent collaboration and communication skills.
  • Strong problem-solving and analytical abilities.
  • Up-to-date knowledge of QA best practices, tools, and technologies.
  • Experience with platform engineering and large-scale system integration.
  • Familiarity with performance and security testing.
  • Knowledge of agile and DevOps methodologies.

Job Level: P4

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

Additional Benefits

  • Medical Plan Coverage provided by Colmédica
  • ► 100% paid by Amwell for employee coverage
  • ► 50% paid for spouse or dependent coverage Life Insurance
  • Plan Coverage provided by Pan American
  • ► Paid 100% by Amwell for 12 monthly salaries
  • Hybrid Allowance
  • ►311,850 COP provided by Amwell
  • Paid Time Off
  • ► 20 days of Annual Leave
  • ► 4 Mental Health Days
  • ► 1 Day of Service/Volunteering
  • ► 1 Day for Birthday (taken within birthday month)
  • ► 1 day of family day per 6 months
  • Maternity Leave 18 weeks
  • ►paid by Amwell Paid
  • Parental/Paternity Leave 2 mandatory weeks + 4 weeks
  • ►paid by Amwell for a total of 6 weeks paid by Amwell
  • Mental Health and Resiliency
  • ► You have access to Calm at no cost
  • Virtual Second Opinion with the Cleveland Clinic Coverage
  • ►provided by Amwell at no cost for employees
  • LinkedIn Learning
  • ►Provided by Amwell at no cost
  • Rewards and Recognition
  • ►Employees will be eligible to participate in Amwell’s recognition program, Bucketlist
  • Service Anniversaries
  • ►Employees will receive recognition and points via Bucketlist for service milestones
  • Annual Bonus
  • ►Employees will be eligible for Amwell’s Corporate Performance Bonus Program
  • Referral Program
  • ►Employees may be eligible for a referral bonus for referring candidates to open role