Senior Financial Advisor - (Remote)
Accounting & Finance
About Moneybox:
At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more: more freedom, opportunities, possibilities, and peace of mind.
Moneybox is an award-winning wealth management platform, helping nearly two million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement.
And now Moneybox is building the means to help more people in more ways - through personal financial advice. We believe that great advice should be available to everyone, at every stage of life, and that technology can help us deliver it with the care, clarity and accountability people deserve.
We're building a new kind of advice service from the ground up, and the people who join us now will help shape how millions of people plan for their future.
The Senior Financial Advisor is one of the most experienced practitioners in the advice team. You are the technical anchor for complex cases — particularly pension consolidation and drawdown — and you carry significant accountability for the quality and suitability of advice we deliver to customers.
You will work alongside the Advice Engine rather than replacing it: the engine generates the plan, and you ensure it is right for the customer. You will also play a leading role in shaping the House Rules that govern advice outputs. You will coach less experienced Advisers and Money Guides, and be the senior point of escalation for the team to deliver good advice outcomes. You may have line manager responsibility for a team of Financial Advisers.
What you'll be doing
Running video consultations, collecting information & establishing customer goals, walking customers through their plan, answering questions and helping them feel confident about their next steps.
Handle the most complex escalations from the support team — vulnerable customers, customers with multiple pension pots, customers where suitability needs to be carefully assessed, and customers who need to be off-boarded with care.
Make final calls on whether a customer should be off-ramped from the service, documenting the rationale clearly and ensuring the customer leaves the interaction with a good outcome and a clear next step.
Respond to customers flagged as insistent, doing the right thing for the customer while protecting them and the firm.
What we're looking for
Essential
Diploma in Regulated Financial Planning (QCF Level 4) or equivalent, with significant additional qualifications in pensions — (AF7) or equivalent is required given the drawdown remit.
Substantial post-qualification experience as a regulated advisor, with a strong track record of delivering retirement and at-retirement advice.
Deep technical knowledge of UK pensions, drawdown, tax-free cash sequencing, ISAs and the tax treatment of investments and pensions.
Demonstrable experience of QA, file checking or T&C supervision — you've reviewed other people's advice and can articulate what good looks like.
Comfortable operating in a restricted advice environment and explaining the boundary between advice and guidance clearly to customers and colleagues.
Fluent with the Consumer Duty regime and able to evidence good customer outcomes in your day-to-day work.
Desirable
Chartered or working towards Chartered Financial Planner status.
Experience working in or alongside an automated or robo-advice environment, or in a hybrid advice service.
Experience contributing to House Rules, advice models or other forms of advice logic.
What’s in it for you?
Opportunity to join a fast-growing, award-winning and super ambitious company
Work with a friendly team of highly motivated individuals
Be in an environment where you are listened to and can actually have an impact
Thriving collaborative and inclusive company culture
Company pension scheme
Company bonus scheme
Home office furniture allowance
Personal Annual Learning and Development budget
Private Medical Insurance
Health Cash Plan – cashback on everyday healthcare like dental and opticians
Cycle to work scheme – spread the cost of a new bike and accessories
CycleSaver – save on bike-share subscriptions and have a more sustainable commute
Wellhub subscription to a variety of gyms and wellbeing apps
Enhanced parental pay & leave
25 days holiday + bank holidays with additional days added with length of service.
This is a remote position