Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

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Roles and Responsibilities:

Support users with system problems.
Responsible for helping DevOps set up systems.
Monitors the support queue and assigns tickets.
Monitors that the system is operating correctly.
Responsible for change management execution.
Responsible for stepping in if the system is not operating normally.
Supports software developers in improving the operational environment.
Help fix production issues and support the operations.
Operates in compliance with security policy and security rules.

Requirements

Relevant IT degree or equivalent practical experience.
Experience with system setup and configuration (supporting DevOps).
Ability to fix production issues and support operations.
Familiarity with change management processes.
Experience with user support, ticket management, and queue monitoring.
Strong communication and problem-solving abilities.
Strong verbal and written communication skills in both English and Icelandic

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