Community Systems Engineer
Phenom
Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
We’re looking for a curious, tech-savvy, and collaborative Community Engineer to support the ongoing development and optimization of our customer community. This entry-level role is perfect for recent graduates with a background in computer science, software engineering, or data analytics who are eager to make an impact in a customer-facing environment.
As the Community Engineer, you’ll work closely with the Community Manager to enhance the functionality and data strategy behind our discussion forums, knowledge base, and events hub. You'll be the technical expert on the team—responsible for backend configuration, analytics, platform integrations, and tooling.
This role requires someone with the confidence to step outside their comfort zone and proactively collaborate with internal stakeholders across product, support, engineering, and marketing. You’ll take initiative to own and manage our community tools, troubleshoot issues, submit and track vendor tickets, and independently research and implement solutions. You’ll play a critical role in ensuring our platforms are optimized, insights are accessible, and the customer experience is always improving.
What You'll Do
Platform & Backend Support
- Serve as the primary technical contact for all community tools and platforms (e.g., Salesforce Experience Cloud, ServiceNow, Higher Logic Vanilla)
- Manage integrations, workflows, and configurations within the tools
- Submit and track vendor support tickets; research and implement solutions independently
Data & Reporting
- Build and maintain dashboards that track user engagement, search behavior, and community activity
- Analyze metrics to identify trends and share actionable insights with the team
- Partner with the Community Manager to analyze user behavior and provide insights that drive community growth
Content Infrastructure & Development
- Support content tagging, search optimization, and article automation within the knowledge base
- Develop logic to automate lifecycle management (e.g., flagging outdated articles)
Loyalty & Gamification Support
- Partner with the Customer Loyalty Manager to build logic and data flows that support gamification and points awarding
- Ensure accurate tracking of community-based activities within our loyalty platform
Troubleshooting & QA
- Proactively work with stakeholders across departments to gather requirements, share technical updates, and push forward platform enhancements
- Be comfortable leading conversations, even when outside your comfort zone, to drive progress and solve problems
What You've Done
- Bachelor’s degree in Computer Science, Software Engineering, Data Science, or a related technical field
- Strong foundation in coding (e.g., Python, JavaScript, HTML/CSS, or Salesforce Apex/LWC)
- Experience working with APIs, databases, and technical integrations
- Strong problem-solving skills and initiative to find answers through research and experimentation
- Confidence to work independently and act as the sole technical expert on the team
- Ability to collaborate cross-functionally and communicate clearly with non-technical teams
Nice to Have
- Experience with Salesforce Experience Cloud, ServiceNow, Higher Logic Vanilla, or Snowflake
- Familiarity with analytics tools like Google Analytics, SQL, or Salesforce reports
- Interest in customer experience, user behavior, or community platforms
- Exposure to marketing automation, loyalty programs, or gamification concepts
- Internship or coursework related to product development or customer support tools
Benefits
We want you to be your best self and to pursue your passions!
- Benefits/programs to support holistic employee health
- Flexible hours and working schedules
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms!
Salary
- Expected salary range $65,000-$70,000
Please note the Salary range is subject to change in the future in accordance with Phenom’s policies
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
#LI-JM1