Account Manager
Phenom
About Us:
Phenom is an applied AI company specializing in HR, transforming how organizations attract, engage, and retain talent. Our intelligent talent experience platform powers recruitment and HR operations for global enterprises. As we expand our presence across international markets, we’re looking for a Content Writer and Manager to join Phenom’s India team to support our content initiatives and strengthen our global voice.
Role Overview:
As an Account Manager, you will play a critical role in managing and nurturing relationships with our existing clients. Your primary focus will be ensuring customer satisfaction, facilitating successful adoption of our solutions, and driving account growth through renewals, upselling, and cross-selling opportunities.
Key Responsibilities:
- Act as the primary point of contact for assigned client accounts, building and maintaining strong, long-term relationships.
- Understand client goals, challenges, and workflows to proactively recommend solutions and ensure alignment with our product capabilities.
- Drive client retention and growth through timely renewals, upsells, and cross-sells.
- Collaborate closely with Product, Implementation, and Support teams to ensure client success and resolve any issues promptly.
- Conduct regular account reviews, performance check-ins, and business reviews to ensure satisfaction and continued value realization.
- Track client health, usage metrics, and feedback to proactively identify and mitigate risks.
- Maintain accurate account information, interactions, and forecasting using CRM tools.
- Serve as the voice of the customer internally, providing feedback to product and engineering teams.
Work Experience
Required Skills & Qualifications:
- Minimum 3+ years of experience in account management or customer success in a SaaS or HR tech environment.
- Strong understanding of HR systems, talent acquisition, and employee engagement processes is a plus.
- Proven track record of managing mid-to-large enterprise clients with high satisfaction and retention.
- Excellent interpersonal, negotiation, and communication skills.
- Ability to manage multiple client accounts with attention to detail and proactive follow through.
- Comfortable working in a fast-paced, evolving environment with a customer-first mindset.
- Proficiency in using CRM platforms like Salesforce, Clari, or similar tools.
Good to Have:
- Experience working in the HR tech domain.
- Background in customer success, sales, or consulting.
- Familiarity with tools like Gainsight, Zendesk, or similar client success platforms.
Benefits
We want you to be your best self and to pursue your passions!
- Health and wellness benefits/programs to support holistic employee health
- A collaborative and dynamic work environment.
- Opportunities for growth and cross-functional learning
- Flexible hours and working schedules, as well as parental leave for new parents
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms!
Diversity, Equity, & Inclusion:
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!