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Sr. Contracts & Legal Operations Specialist



Legal, Operations
Raleigh, NC, USA
Posted on Tuesday, July 9, 2024

Pendo is looking for a Sr. Contracts & Legal Operations Specialist to join our Legal team. This role will provide support for a high volume of contract negotiations with customers as well as global vendors and technology service providers. This role will assist us in building our sales, procurement, and third-party risk management functions.

Role Responsibilities

Contract Negotiator

  • Manage the contract lifecycle flow from intake to execution, including maintaining and managing contracts and electronic databases
  • Act as principal point of contact between sales, customers, and legal for providing guidance related to the company’s commercial contracting requirements and processes, including communicating standard responses and gathering further information, as required
  • Review, draft and negotiate a variety of contracts, including nondisclosure agreements, master services agreements and statements of work within established procurement guidelines
  • Successfully advise and educate sales teams and other internal stakeholders on legal processes and provide ongoing guidance and coordination throughout contract lifecycle
  • Lead or participate in projects to improve internal processes and build for scale

Legal Operations

  • #Showmethedata! Pendo thrives on data and so does our legal department. You will build out data insights to our contracts data and other legal work using our tech stack and compile presentations for the executive team and sales leaders.
  • #wintogether! You will work closely with our DPO, Security, Sales, Ops and other stakeholders to build out our vendor onboarding repository with legal guidelines.
  • #biastoact! You will identify opportunities for improvement in our contracts management processes and help to create an even more efficient legal sales cycle for our revenue org and legal team.

Minimum Qualifications

  • A bachelor’s degree or equivalent practical experience
  • Significant experience reviewing, drafting and negotiating the legal terms of a range of commercial contracts
  • Experience with SaaS, IT or technology contracts is a plus, as is familiarity with information security policies.
  • Experience establishing or supporting contract management processes, procedures and methodologies.

Preferred Qualifications

  • Previous in-house legal experience
  • CIPP/E or CIPP/US certification
  • GDPR familiarity and knowledge
  • Excellent organizational skills, ability to manage multiple projects at once, follow through and meet deadlines
  • Strong written and oral communication skills
  • Strong analytical skills
  • Sound judgment even in ambiguous situations
  • An open and curious mind about an evolving industry, humility, and a terrific sense of humor

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.


We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.


Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.


Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in: Raleigh, NC $84,000 - $105,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.