Description
The Experience
The MeshMesh team is building the next-generation mesh networking platform for Salesforce customers. As the Agentic Community Manager, you will build and grow the community of customers, developers, partners, and advocates around MeshMesh, creating the spaces, programs, and conversations that turn users into champions. You will practice agentic solution engineering, partnering with Solution Engineering and Product to use AI agents and AI coding tools to build community-facing demos, sample projects, starter kits, and community agents that help members learn, build, and succeed faster.
You will be the voice of the community inside the company and the voice of MeshMesh in the community.
What You'll Actually Be Doing
- Define and execute the community strategy, including goals, programs, and metrics for engagement, adoption, and advocacy.
- Build and manage community spaces such as Slack channels, forums, events, and user groups.
- Partner with Solution Engineering to apply agentic solution engineering to community, turning AI-built demos, prototypes, and proofs of value into sample projects, starter kits, and hands-on workshops for members.
- Design and deploy community agents that use AI to answer common questions, route issues, welcome new members, surface helpful content, and summarize conversations, with human oversight and clear escalation paths.
- Plan and host events, office hours, AMAs, hackathons, and virtual and in-person meetups.
- Recruit and support champions, ambassadors, and power users, and recognize their contributions.
- Create and curate content, including posts, newsletters, tutorials, and highlights, with Content, Brand, and Product Marketing teams.
- Gather community feedback and insights, and share them with Product, Engineering, and Support to shape the roadmap.
- Moderate and uphold community guidelines to keep the space welcoming, safe, and productive.
- Measure and report on community health, growth, and impact, including productivity gains from agentic workflows.
You're Our Person If...
- You have 6+ years of experience in community management, developer relations, or customer engagement, ideally in B2B technology or SaaS.
- You have hands-on experience with, or a strong interest in, agentic solution engineering and using AI agents and AI coding tools to build community experiences, demos, and automations.
- You have built and grown an online or in-person community with measurable results.
- You have excellent written and verbal communication skills and an authentic, approachable voice.
- You are data-driven and can use metrics to improve programs.
- You work well across Product, Engineering, Marketing, Support, and Solution Engineering.
- You have a degree or equivalent relevant experience
Even Better If...
- You have built or run agentic workflows (e.g., with Agentforce or similar AI agent tools) in a community or support context.
- You have experience with developer, technical, or AI communities.
- You have experience with Slack and community platforms.
- You have experience running events, hackathons, or ambassador programs.
- You can lead through influence across a complex organization.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.