Description
The Opportunity
We're looking for a Manager level individual to join the Services Deal Strategy team. In this role, you will own the review and governance of Salesforce's Professional Services deals — ensuring accuracy, risk compliance, and strategic alignment with our business objectives. As a senior individual contributor, you will drive the quality and risk profile of our services deal portfolio, lead process improvements, and serve as a trusted advisor and subject matter expert to senior stakeholders across the organization.
This position is ideal for someone with deep expertise in technology services, a track record of driving complex cross-functional initiatives, and the ability to operate with autonomy and influence in a fast-paced, evolving environment.
What You'll Actually Be Doing
Own the end-to-end review of professional services deals for accuracy, strategic alignment, pricing, and risk exposure — setting the standard for quality and consistency.
Lead the evaluation of business terms, staffing plans, project scope, and cost estimates; drive risk mitigation strategies and escalation decisions.
Serve as a senior advisor and subject matter expert to Sales teams on policy interpretation, deal structure, and risk evaluation, influencing deal outcomes at a strategic level.
Build and maintain strong partnerships with Legal, Finance, Deal Desk, and Professional Services leadership to ensure deals meet company standards and business objectives.
Manage a complex portfolio of deal reviews simultaneously, delivering consistently on time in alignment with internal SLAs and business priorities.
Develop and deliver executive-level deal review summaries, findings, and recommendations to senior leadership and key stakeholders.
Lead the continuous improvement of deal review processes, tools, and governance frameworks — identifying systemic risks and driving scalable solutions.
Own and lead internal initiatives related to risk management practices, policy development, and system enhancements.
Stay ahead of industry trends, pricing strategies, and competitive dynamics to inform sustainable and commercially sound service offerings.
Act as a mentor and knowledge resource for peers and junior team members, elevating the overall capability of the DealStrat Services team.
You're Our Person If...
We value diverse experiences and perspectives. If you meet most but not all of these qualifications, we still encourage you to apply.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
6+ years of experience in professional services, consulting, project/program management, or related fields in a technology environment (e.g., SaaS, cloud).
3+ years of experience owning or structuring complex service-based contracts (e.g., Statements of Work, Change Orders, Professional Services Agreements, Master Service Agreements, License Contracts).
Understanding of how professional services operate within a technology company, including delivery models, resourcing, and margin dynamics.
Awareness of revenue recognition principles for Software and Services companies (ASC 606).
Proven ability to influence senior stakeholders and drive decisions in ambiguous, high-stakes situations — without relying on formal authority.
Exceptional communication, executive presence, and relationship-building skills.
Strong analytical, problem-solving, and risk assessment capabilities.
Proven ability to independently manage a complex, high-priority workload with competing deadlines.
High level of personal integrity, professionalism, and accountability.
Willingness to travel up to 20% as required.
Even Better If...
Relevant certifications (e.g., PMP, RMP, Agile/Scrum) are a plus.
Solution Engineer (SE) and/or Customer Success Manager (CSM) experience a plus.
Experience positioning, selling, and/or supporting Salesforce products and solutions with Customers.
Familiarity with pricing strategies and deal economics for SaaS/cloud services.
Industry experience in CRM, Financial Services, Healthcare, or Retail is beneficial.
Working knowledge of AI products such as Agentforce, SlackBot, or Gemini a plus.
Experience driving process transformation or operational improvement initiatives.
What You'll Bring
A strategic mindset — you see the big picture while holding yourself accountable for the details.
A collaborative approach — you bring people together, align cross-functional partners, and build trust across levels and functions.
The ability to communicate complex risk and commercial topics clearly and persuasively, including to executive audiences.
A commitment to inclusion, equity, and a team culture where every voice is heard and valued.
A growth orientation — you invest in your own development and actively share knowledge and expertise with those around you.
Why Join Us
At Salesforce, we believe in building an inclusive culture where every person feels valued and empowered. We're committed to your professional growth and well-being through learning opportunities, flexibility, and meaningful work. You'll have real influence over how Salesforce structures deals — and the opportunity to grow your expertise and impact as a recognized leader in your field.
We have a public-facing website https://salesforcebenefits.com/ that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.