Description
The Salesforce Associate Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities. Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.
Responsibilities:
Required Skills/Experience:
Desired Skills/Experience:
Leadership Qualities:
Responsibilities:
- Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
- Own and manage the renewals process in collaboration with the account teams.
- Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals.
- Identify customer requirements, uncover roadblocks, and manage the renewal to completion.
- Communicate risk clearly and take steps to mitigate.
- Accurately maintain and forecast a rolling 90-day forecast of renewals in your territory.
Required Skills/Experience:
- 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts.
- Possess negotiation skills that allow for value-based contract negotiations with customer billing contacts.
- Strong process management and ability to manage a high volume of transactions and tasks.
- Customer management experience.
Desired Skills/Experience:
- Knowledge of Salesforce product and platform features, capabilities, and best use.
- Experience with an enterprise CRM or customer service application. Experience with Salesforce a significant plus.
- Ability to manage transactions through every stage.
Leadership Qualities:
- PASSION: Passionate about Customer Success.
- BEGINNER'S MIND: Always learning, approaches each interaction with open mind, great listener and hands-on.
- URGENCY: Ability to move fast and drive business value and results.
- OHANA: Embodies Aloha culture: a team player that everyone enjoys working with and has a generous heart.
- TRUST: Trust the company's core values.
- ADAPTABLE: Excels in high levels of uncertainty and change.