Description
The Global Account Director role is a group of seasoned sales professionals dedicated to growing and deepening relationships with some of the world's most complex, multi-national organizations. This team operates at the intersection of business strategy and technology, partnering closely with Customer Success, Solutions Engineering, and cross-functional leaders to deliver transformative outcomes at scale.
We're looking for a Global Account Director to lead our strategic partnership with América Móvil, one of the largest telecommunications companies in the world, with a presence across 17 countries in Latin America and beyond. In this role, you'll serve as the primary strategic point of contact for C-suite executives and key stakeholders at América Móvil, orchestrating the full power of Salesforce — including Agentforce — to help them drive AI-led transformation, modernize customer experiences, and expand their investment across the Salesforce platform. You'll lead with vision, build lasting executive relationships, and act as a true strategic partner at one of the most impactful accounts in our portfolio.
What You'll Actually Be DoingSuccess in this role is measured by your ability to deepen América Móvil's strategic partnership with Salesforce, grow the account across product lines, and position Salesforce as their AI CRM partner of choice across a global footprint spanning 17+ countries.
- Own the full strategic account plan for América Móvil — aligning Salesforce solutions across Sales Cloud, Service Cloud, and Agentforce to América Móvil's most critical business priorities, and partnering with C-suite stakeholders to translate those priorities into measurable outcomes.
- Drive long-term account growth by identifying and executing new expansion opportunities across América Móvil's global operations, coordinating cross-functional teams including Solutions Engineering, Customer Success, and Executive sponsors to deliver as one Salesforce.
- Serve as the strategic advisor at the intersection of telecommunications and AI transformation — bringing industry expertise, product knowledge, and market insight to every executive conversation to help América Móvil stay ahead of the curve.
- Build a track record of impact you can point to: from executive relationships formed to deals closed, AI use cases launched, and customer experiences transformed — this role gives you the experience of leading one of the most complex, high-visibility accounts in the Salesforce portfolio.
- You have 10+ years of enterprise sales or strategic account management experience, with a proven track record of growing and retaining large, complex, multi-national accounts.
- You have experience navigating large, matrixed organizations — both internally and on the customer side — and can build trusted relationships at the C-suite level with ease.
- You bring a consultative, solutions-oriented approach to sales, with the ability to connect business strategy to technology outcomes and articulate the value of AI-driven transformation.
- You thrive in ambiguity, operate with a high degree of ownership, and know how to rally cross-functional teams around a shared vision for an account.
- You have experience working with telecommunications companies or other large-scale, consumer-facing enterprises in Latin America or globally.
- You have familiarity with the Salesforce platform — including Sales Cloud, Service Cloud, or Agentforce — and can speak credibly to how AI can reshape customer experience at scale.
- You are bilingual in English and Spanish, enabling stronger executive engagement across América Móvil's leadership teams.
- You have experience co-selling or partnering with system integrators and consulting partners to accelerate enterprise deal cycles.