Description
The Experience
As the Senior Director of Technical Program Management for Field Service, you will be at the helm of the world's #1 AI CRM. In this role, you will be the essential thread connecting product, engineering, and design teams with executive leadership to deliver the Field Service Product Roadmap. You will lead a high-performing team of Technical Program Managers to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine how service is provided in the field.
This is a high-visibility leadership role requiring a blend of deep technical fluency, operational rigor, and the executive presence to navigate C-suite priorities. You will bridge the gap between bold vision and flawless execution, ensuring Salesforce remains the leader in the agentic enterprise shift.
What You'll Actually Be Doing
- Define and evolve the Field Service operating model, aligning vision, business goals, and resource allocation across global engineering and product cohorts.
- Serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.
- Drive high-cadence forums and Deep Dive reviews to unblock technical hurdles, streamline advance release planning, and ensure business-critical milestones are met.
- Act as a catalyst for change within Product & Technology, fostering a culture of innovation while maintaining the rigor of a world-class SaaS delivery engine.
- Oversee the end-to-end lifecycle of the Agentforce Field Service portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated.
- Recruit, mentor, and elevate a world-class team of Technical Program Managers, scaling their impact and aligning their growth with Salesforce's long-term AI strategy.
You're Our Person If...
- You have 10–15+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment.
- You have 5+ years of people management experience at the Director level or above, with a proven track record of building high-output teams.
- You have a well-established record of building and growing teams, managing leaders, and navigating personnel issues.
- You have a comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles (SDLC) at massive scale.
Even Better If...
- You have familiarity with New Product Introduction (NPI) and Go-To-Market (GTM) motions.
- You have foundational knowledge or training in AI frameworks and their application in enterprise software.
- You hold professional Agile Scrum certifications such as Certified Scrum Professional – ScrumMaster (CSP-SM) or Certified Scrum Professional – Product Owner (CSP-PO).
- You possess a rare ability to translate complex technical roadmaps into business value for non-technical stakeholders.
- You lead with composure in high-stakes environments, leaning on a sense of humor and a solution-oriented mindset.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.