Description
Service Cloud (SC) is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service reps work together seamlessly in real time to resolve issues faster, personalise every interaction, and deliver support across every channel.
With the industry's fastest-growing AI adoption rate — agentic AI use in service jumped from 39% to 66% in a single year — Service Cloud equips businesses to meet customers where they are across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant keeps human agents productive with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations. The result: faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.
We are currently looking to hire a talented Enterprise Account Executive to join the Service Cloud team — someone with exceptional energy, leadership, and initiative to drive awareness for one of Salesforce's fastest-growing products. This role focuses on the Contact Centre and AI applications in customer service, with a particular emphasis on Agentforce Voice, Digital Engagement, and Agentforce for Service.
Required Skills and Qualifications
- Demonstrated Success in quota-carrying, technology solution-based direct sales
- Proven track record of experience with Contact Centre, Field Service, or Service Engagement software
- Account Planning: Build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
- Research and Discovery: Uncover customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
- Solutioning: Identify compelling value propositions that address customer needs by demonstrating a clear understanding of the Agentforce and Service Cloud technology stack
- Customer Communication: Engage customers clearly and confidently across written, verbal, and presentation formats using tools including Slack, Google Slides, and Zoom
- Resource Application: Drive results by leveraging the full capabilities of available resources, tools, and internal teams
- Team Selling: Align and engage the full account team and partner ecosystem to support deal progression and long-term customer success
Preferred Skills and Qualifications
- Excellent interpersonal and communication skills
- Sales methodology education (e.g. MEDDIC, Challenger, Command of the Message)
- Ability to develop business cases and service requirements while crafting and leading strategic alliances
- Ability to thrive in a fast-paced, high-growth environment
- Consistent track record of achieving or exceeding quota
- Experience collaborating across multiple internal teams, inspiring confidence, and aligning resources to account objectives
- Experience will be evaluated based on alignment with core competencies for the role (e.g. extracurricular leadership, military experience, volunteer work, etc.)