Description
Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market.
The ES People Services Team Lead is a member of a globally diverse team leading a team of ES Specialists who provide guidance and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and a passion for continuous improvement. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested coaching, mentoring and developing a team of HR professionals.
Your Impact:
* Train and develop the team to deliver a best in class employee experience.
* Analyze our knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for our team and employees’ self-service.
* Provide guidance to less experienced members of the team.
* Resolve complex or escalated cases and consult with COE’s as needed.
* Lead complex projects to further enhance and globalize ES People Services for a seamless employee experience.
* Create and implement appropriate level of process, program, and policy knowledge in order to assist Employees.
* Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
* Participate in User Acceptance Testing for system enhancements.
Basic Requirements:
* Minimum of 3 years prior work experience in Human Resources or a centralized customer service environment with at least 1 year as a team lead or supervisor required.
* Prior experience with Workday HCM preferred.
* Demonstrable experience with continuous improvement and process automation and design
* Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning
* Excellent verbal and written communication skills
* The ability to navigate and consult with employees through personal circumstances
* Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution
* Superior employee experience focus
* Comfortable with a high-paced ever changing environment with competing priorities
* Ability to maintain confidentiality in all aspects of job responsibilities
* Thirst for growth and desire to drive process improvements utilizing technology
* Work effectively in a team environment
* Experience working in HR shared services organization for an established company is ideal