Description
Technical Program Managers (TPMs) drive programs end-to-end—ensuring alignment, execution, and impact. In an AI-first world, TPMs go further: they design systems, automate workflows, and scale execution through intelligent solutions.
As the Director, Technical Program Management for Agentforce Operations, you will lead complex, cross-functional initiatives that power our growth. You’ll partner across Engineering, Product, Sales, and Operations to deliver programs that are not only on time—but scalable, automated, and increasingly AI-driven.
This is an individual contributor role for a builder—someone who thrives in ownership, operates at executive altitude, and brings both strategic thinking and hands-on execution.
Your Impact
Lead complex programs from planning through execution, aligning scope, timelines, and business goals
Design and implement AI-first program frameworks, incorporating automation and intelligent workflows
Partner with executive leadership as a trusted advisor to drive clarity, prioritization, and outcomes
Drive cross-functional alignment through structured cadences, metrics, and decision frameworks
Manage dependencies across teams and proactively resolve risks and blockers
Identify opportunities to automate manual processes and improve operational efficiency
Apply AI and agent-based workflows to streamline execution and reduce coordination overhead
Foster a culture of accountability, innovation, and continuous improvement
Build AI agents and multi-agent pipelines that automate status, risk detection, and reporting
Define metrics for AI adoption and impact across the org
Codify reusable AI assets—skills, prompts, agents—so wins scale across teams
Pilot emerging AI capabilities on real work; standardize what proves out
About You
Thrive in fast-paced, high-growth environments
Comfortable operating between strategy and execution
Strong relationship builder who drives alignment across teams
Excellent communicator with executive presence
Service-oriented mindset with a focus on customer outcomes
Energized by solving complex problems and improving systems
Passionate about AI, automation, and scaling operations
Reaches for automation before headcount
Prototypes in a terminal, not just slides
Treats manual coordination as a bug to fix
Qualifications
10+ years of experience in technical program management, engineering, or related roles
10+ years leading SaaS product development programs
Proven track record delivering complex, cross-functional initiatives
Experience applying AI, automation, or workflow tools to improve business processes
Familiarity with AI-assisted tools, copilots, or intelligent systems
Ability to translate emerging AI capabilities into practical, business impact
Strong analytical and problem-solving abilities
Deep understanding of Agile and software development lifecycle
Excellent stakeholder management and communication skills
Ability to operate effectively in ambiguous, fast-moving environments
Track record of improving systems, processes, or operating models
Hands-on with AI agent frameworks (Claude/Agentforce, MCP tools)—builds, not just directs
Automated a real workflow end-to-end with AI, with measurable effort saved
Comfortable scripting to prototype automations and validate AI output
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.