Description
In this role, you will:
Lead the Agentforce Service conversation in SMB deals: Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes.
Deliver high impact, tailored demos: Build and present compelling demonstrations that showcase AI powered, proactive service experiences, connected workflows, and automation.
Drive technical win strategy: Own the solution strategy for service, address objections, align stakeholders, and guide deals to close.
Create leverage through repeatability: Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team.
Enable the broader ecosystem: Support Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support to increase attach and pipeline quality.
Bring the voice of the field: Identify patterns across deals and provide feedback to Product, GTM, and leadership to improve how we position and deliver Agentforce Service.
Connect Agentforce Service to the broader platform: Position service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions.
Key Responsibilities
Lead discovery sessions to uncover business challenges and define solution strategy
Design and deliver customized product demonstrations that show real world value
Develop and execute technical sales strategies aligned to customer outcomes
Translate business needs into solution architectures and recommendations
Respond to RFPs and RFIs with both technical and business context
Partner with Sales, Product, and Services to drive aligned execution
Contribute to team enablement, best practices, and scalable assets
Stay current on Agentforce Service, AI, and automation innovations
Required Qualifications
5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role
Strong ability to translate business needs into technical solutions and business value
Experience delivering customer facing demos and presentations to both technical and business audiences
Excellent communication, storytelling, and stakeholder alignment skills
Ability to operate in a fast paced, high volume sales environment
Curiosity, ownership mindset, and a passion for solving complex problems
Preferred Qualifications
Experience with customer service, contact center, or customer experience technologies
Familiarity with AI, automation, and agent based experiences
Experience in SMB or high velocity sales environments
Salesforce certifications or equivalent platform experience
Background in integrations, workflows, or CRM ecosystems
What Sets This Role Apart
This is not a traditional Solution Engineer role. You will:
Help define how Agentforce Service wins in SMB, not just support deals
Operate as a specialist and multiplier across the business
Contribute to scalable motions, not one off solutions
Play a key role in bringing AI powered, proactive service experiences to life
Who You Are
A builder who sees patterns and creates structure
A storyteller who connects technology to real outcomes
A collaborator who elevates those around you
A problem solver who thrives in ambiguity
Someone who wants to shape the future of AI driven service
Why Join Us
Join a team that is:
Defining the future of Agentforce powered customer service
Building scalable, high impact motions in SMB
Focused on growth, development, and measurable business impact
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.