Description
About the Role
The Senior Director, Global Migration Delivery is a pivotal leader within Salesforce's Global Migration Organization, responsible for transforming complex digital migrations into measurable business outcomes for our most strategic enterprise customers. You lead and scale a high-performing global team of Migration Delivery Leads and Managers, serving as the critical bridge between Product, Engineering, Account Teams, and customer leadership. In this role, you close the "Execution Gap" — operationalizing cutting-edge AI and automation tools to turn experimental work into predictable, accelerated delivery at scale.
What You'll Be Doing
Customer Accountability and Value Alignment
- Serve as the single point of executive accountability for migration engagement delivery, customer experience, and overall project success.
- Coordinate all global delivery resources, overseeing the full migration lifecycle through standardized playbooks and automation tooling.
- Align with both Business and Technical Stakeholders to bridge business value with technical goals across complex enterprise environments.
- Prioritize high-impact migration milestones across multiple global delivery pods, ensuring focus on the activities that move the needle most.
- Oversee enablement sessions for delivery teams covering toolkit usage, migration forecasting, and pipeline hygiene.
Strategic Advisory and Stakeholder Management
- Build and sustain strong relationships at all stakeholder levels, including executive-level engagement with customer technical and business leadership.
- Act as a trusted advisor by anchoring on mutual goals, understanding customers' business models, and applying proven migration archetypes to real-world challenges.
- Drive innovation aligned with customers' evolving business needs and solidify long-term partnership commitments.
- Increase customer engagement with migration products and remove organizational barriers to successful cloud adoption.
- Champion the adoption of internal tools — including AI Agents and Assessment Sizers — to ensure platform stability and performance throughout transitions.
Technical Health, Adoption, and Risk Management
- Tooling & AI Literacy: Drive the use of AI-powered tools to automate routine migration tasks including account assessment, data mapping, health monitoring, and meeting summaries.
- Escalation Ownership: Serve as the primary interface for major incidents and technical roadblocks, protecting customer revenue and project timelines.
- GDC Acceleration: Partner with the Global Delivery Center (GDC) to offload repeatable engineering tasks, freeing field teams to focus on high-value advisory work.
- Product & Engineering Collaboration: Forge strong cross-functional relationships with Engineering and Product Management to influence the roadmap for migration automation.
What We're Looking For
Required Qualifications
- 10+ years of relevant industry experience in Customer Success, SaaS platform delivery, or Professional Services leadership in senior roles.
- 10+ years of experience supporting customers in complex Salesforce or equivalent global technology environments (Sales Cloud, Marketing Cloud, Tableau, or Data Cloud).
- Demonstrated ability to drive business value, navigate high-pressure objections, and influence C-level conversations with confidence and clarity.
- Proven track record of leading large, diverse, and globally distributed technical teams including Architects, Engineers, and Delivery Leads.
- Deep understanding of the broad business impact of cloud migrations, including how organizational change intersects with technical transformation.
- Exceptional ability to translate complex migration concepts into clear business terms for diverse audiences — from engineers to executives.
- Working knowledge of end-to-end migration processes including Discovery, Data Mapping, Pipeline Management, and SLA Management.
- Familiarity with platform automation (Flows, Apex) and how migrations integrate with telephony, chat, and self-service portals.
- Ability to leverage AI-driven sentiment and intent analysis to identify early customer risk indicators and escalate for human intervention.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred Qualifications
- Experience supporting large-scale, high-compliance enterprise migrations.
- Advanced Salesforce certifications such as Platform App Builder, Data Cloud Specialist, or Agentblazer training.
- Prior experience operating within a Global Delivery Center (GDC) model to accelerate tool-based delivery at scale.
What's in It for You
This is a rare opportunity to shape the future of how Salesforce customers navigate large-scale digital transformation. You'll sit at the intersection of strategy, technology, and human impact — leading a global team that is redefining what's possible with AI-powered migration delivery. You'll have direct visibility with senior leadership, a seat at the table with Product and Engineering, and the chance to build something that scales.