Description
We are seeking a dynamic and experienced leader to join our team as a Manager - Instructors. In this role, you will be responsible for overseeing the planning, execution, and delivery of impactful and high-production Courses and Workshops aimed at empowering individuals and organizations to leverage Salesforce's robust platform effectively. Driving adoption and value through education and best practices are our priorities.
We are looking for a passionate individual to lead a regional team who thrives on educating, exciting and guiding customers through interactive multi-day Courses and Workshops as well as strategic events. We partner with our Training & Certification team
Ensuring the success of our Instructors while driving customer success and business outcomes is a top priority. This is an incredible opportunity to become part of a leading team that drives growth and expertise across the most innovative company in the world.
Responsibilities:
Own all facets of day-to-day management of the assigned Instructor team including:
- Onboarding new hires
- Training and career development
- Coaching Instructors to drive high-quality deliveries that lead to successful customer business outcomes
- Achieve or exceed monthly/quarterly/yearly business targets, providing management with an accurate forecast and risk analysis of deliveries and metrics
- Report on Course, Workshop impact and deliver feedback on weekly scorecard and productivity metrics to senior management, and also monitor required trainings or learnings as assigned by the business
- Track operational excellence, AI tool adoption and innovations
Cross team collaboration: Collaborate with content leaders, training strategists, and operations to understand the delivery needs of assigned Clouds.
Performance Tracking: Monitor and analyze key performance metrics for deliveries, fill business needs and support Instructors on their ramp journey for skilling up by managing scheduling and supporting milestones.
Audience Engagement: Implement strategies to maximize audience engagement during Courses’ (ILT’s) and Workshops such as live polls, Q&A sessions, and interactive discussions.
Embodies the Salesforce culture and uses that to lead a team that everyone enjoys working with. Has a passion for developing/maintaining overall team CSAT, Utilization, bench strength. and nurturing and developing talent, and also creates a safe environment for open and honest dialogue and feedback.
Experience and Desired Skills:
- BA/BS Degree (or equivalent)
- 5 years of people management experience and strong coaching and personnel development skills
- Strong Background in Education, Technical Instruction
- Participated in Event Planning, specifically around review of instructor resources and other relevant skills etc.
- Strong analytical skills with the ability to oversee and manage the Instructors team’s Business Metrics, productivity and outcomes leveraging the Salesforce platform
- Self-directed has the ability to prioritize, multi-task and perform effectively under pressure.
- Strong verbal and written communication skills, as well as, excellent presentation skills
- Knowledge of the Salesforce ecosystem