Description
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The mission of our Q Branch Demos team is to build, deliver and support demonstration environments for use by our Solution Engineers (SEs) here at Salesforce. These demonstration environments incorporate the latest product capabilities that Salesforce has to offer, tailored to meet the needs of specific product or industry. With these demo environments, SE’s have the tools that they need in order to deliver a best practice demo for a given product or industry and enable our SE’s to scale, innovate and provide the best product demonstrations of their careers.
ROLE OVERVIEW:
As a Solution Developer for the Demos team, you will have a significant impact on Salesforce's success by contributing to our demo platforms and supporting the success of demo assets leveraged by our global Presales team. In this role you will focus on using your development skills to make our demo assets deployable on demand using the Salesforce and NextGen Platforms. This will provide Solutions Engineers with the tools they need to deliver compelling product and industry demos.
This includes front and back end development on the Salesforce platform, integrations to other Salesforce product clouds including Data Cloud, Slack, and Marketing, keeping up with the pace of innovation supporting new product features into our Demo Assets. We are looking to hire a talented, flexible and creative developer that will help us innovate, serve our stakeholders, and have a great time while doing so.
Key Responsibilities:
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Ensure your assigned Q Brix pass daily testing
Deploy updates, enhancements, and fixes, and provide Level 2 technical support to Demos team
Build demo platform utilities to reduce occurrence of errors and improve demo experiences
Develop technologies to integrate with internal back-end systems
Perform root cause analysis of production errors and resolve technical issues
Develop scripts to automate common demo configuration
Design procedures for system troubleshooting and maintenance
Partner across out C360 Demo Product Management team and support escalated technical requests
Provide a 2 business day turn-around on assigned Github pull request tickets
Publish Demo updates to required demo orgs
Own and deliver on one assigned side project per quarter
Respond in a timely manner to slack posts and asana tasks
Required skills and qualifications
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4-6 years of experience working with the Salesforce Platform technologies include - LWC, Javascript, Aura, Apex,SOQL, Flows etc.
Experience working with Salesforce Products like Sales Cloud, Service Cloud,Experience Cloud, Data Cloud, Agent Force, CRM Analytics
Good to have experience working with Git and GitHub workflows, SFDX, Cumulus CI
Must have certifications - Salesforce Admin, App Builder, Platform Developer - 1
Good to have Sales / Service / Other consultant certifications
Problem-solving attitude
Collaborative team spirit
Preferred skills and qualifications
Experience in developing/engineering applications for a large company
Having knowledge on Python would be added advantage
Objectives of this role
Become a technical partner for our demo teams
Serve as a partner to the demos team, determining the most effective way to make our demo assets deployable
Understanding the needs of demo product owners and solving for them
Working with demo product owners to ensure that development follows established processes and works as intended
Support demo product owners by building demo configuration
Follow DevOps Standards & Release Management processes
Follow Q Branch defined Agile delivery process and adhere to best practices outlined using our DevOps life cycle to build, manage, and maintain high quality demo assets.
Work on ways to automate and improve development and release processes
Research, architect and build solutions for continuous integration between Github and Salesforce orgs.
Ensure Demo Quality
Testing and examining configuration and code written by others and analyzing results
Identifying technical problems and developing updates and fixes
Provide attention to detail and a commitment to high-quality, stable deliverables
Security & Trust
Ensuring that systems are safe and secure against cybersecurity threats
Train and Enable
Contribute to Developer Documentation
Educate Demo Product Owners on how to work effectively on our platform
Mentor and train others when possible
Team Player
Planning projects and being involved in project management decisions
Work seamlessly as part of a global team