Description
The CSG Professional Services Analytics team supports the Professional Services business within the Customer Success Group (CSG). We are seeking a talented Data Analytics Analyst for the Professional Services Sales Analytics team.
This individual will contribute to our efforts in transforming complex data into clear and actionable insights and dashboards for our Professional Services sales team and Global Commercial Office (GCO). This role would support EMEA operations but also work on global initiatives/projects.
Responsibilities
Assist in wrangling data using Salesforce, SQL, Snowflake, and Tableau to discover patterns, correlate findings, and measure the impact on the business and key metrics
Create interactive and intuitive visualisations using Tableau
Develop a deep understanding of enterprise data and operational details of the business (e.g. forecasting, pipeline, bookings, data quality)
Automate manual reporting processes and improve data quality
Troubleshoot data issues/inconsistencies and bugs, and recommend/make enhancements to existing dashboards/reports
Partner with and consult Professional Services sellers and sales leadership to provide accurate data/information and make recommendations for how to run the business
Required Qualifications:
English fluency
2+ years of experience in business intelligence, analytics/reporting, data analysis
Hands-on experience with Data Modelling, Relational Databases, SQL, Tableau, and Google Sheets/Excel, Python
Know how to extract, manipulate and transform data
Able to translate complex technical results into clear, actionable insights
Cross-functional collaboration with teams and personas such as sellers, sales leaders, commercial officers, sales enablement, product, data engineering
Ability to quickly grasp technological and business concepts
Problem Solving: Proven ability to identify issues and develop creative solutions.
Adaptability: Comfortable working both independently and as part of a collaborative team
Multi-tasking: Skilled at managing multiple priorities and tasks simultaneously
Resilience: Ability to maintain high performance in a fast-paced, high-pressure environment
Preferred Qualifications:
Additional technologies: Gemini, Claude, NotebookLM, Github, APIs, Sagemaker, Snowflake, Cloud Computing
Taking part in AI/ML initiatives
Knowledge of Salesforce products, platform features, and capabilities
Sales/GTM knowledge
Background in professional services or SaaS industry
Bachelor’s degree (or equivalent) in related field
Consultative background