Description
Sr. Director, Global CoE Standardization Lead
Role Description
Salesforce Professional Services delivers high-impact, strategic programs that drive transformation for our customers. Within the Professional Services CoE, our mission is to define a global gold standard for how large-scale programs are shaped, scoped, and governed.
We are building a model that is not only consistent and scalable, but also ready for an AI-driven, agent-enabled future of services delivery.
We are looking for a leader who will act as the architect of our global services model.
In this role, you will:
Define and own the global standards and rules for scoping, estimation aligned with bid metrics, and contract design
Build a modular, configurable core model that can be applied consistently across all programs over $1M
Replace fragmented, ad-hoc solutioning with a predictable, scalable, and AI-enabled delivery approach
Single point of contact for field feedback for process or methodology improvements
You will lead a continuous improvement cycle (“shape to learn”), working closely with:
AI agents
Solution advisors
to ensure our model evolves based on real deal and delivery insights.
Your Impact
Define the Global Core
Establish standard program patterns, workstreams, and control points across:
Transformation programs
Multi-cloud implementations
Agentic / AI-led solutions
Custom builds
Lead the Agent Ecosystem
Define how AI agents are used in:
Scoping
Estimation
Decision support
Ensure outputs are consistent, reliable, and aligned to global standards
Establish Governance - Design and enforce a global methodology that ensures:
Consistency
Quality
Risk control
Build processes that are scalable and easy to adopt
Drive Continuous Learning
Create a feedback loop from DAM network
Improve estimation, staffing, and delivery models based on actual outcomes
Build a Global Network
Partner with CoE advisors across AMERS, EMEA, and APAC to build a network of “design partners” from the field
Ensure standards are applied globally and adapted locally where needed
Act as a Strategic Leader
Align executive stakeholders
Drive adoption of the model across the field
Represent the CoE in key internal and external forums
Cross-Functional Collaboration
You will work closely with peer organizations to ensure standards are practical, adopted, and continuously improved:
GDC (Global Delivery Centers):
Align global standards with delivery realities. Ensure models are executable at scale and incorporate offshore delivery patterns.
Collaborate with product and industry practices to ensure standards reflect real solution patterns across all clouds and domains.
Integrate new tools, accelerators, and AI capabilities into the core model to continuously improve how we scope and deliver.
Align on risk,compliance, and approval frameworks to ensure global standards are enforced consistently without slowing down the business.
Minimum Requirements
10+ years in enterprise architecture, consulting, or professional services leadership
Experience working with global delivery teams across regions and time zones
Strong understanding of Salesforce ecosystem, including Agentforce, Data Cloud, AI-driven orchestration
Proven ability to break down complex problems into simple, repeatable models
Experience influencing senior stakeholders in a global organization
5–7 years leading teams or large programs
Strong communication and storytelling skills
Deep experience across the Salesforce multi-cloud ecosystem
Willingness to travel as needed
Required Qualities
Trust & Judgment
Makes sound decisions and ensures solutions align with the Einstein Trust Layer
Clear Communicator
Can explain complex ideas in a simple and practical way
Collaborative Leader
Works effectively across Commercial, Solution, Practice, and Agentic teams
Preferred Qualifications
Certified Technical Architect (CTA) — preferred
Experience operating at global scale across large services portfolios
Familiarity with using delivery methodology and data to drive improvements
A Day in the Life
A typical day involves reviewing a high-value deal to ensure the scope and estimate align with global standards, working with regional advisors to resolve a complex scoping challenge, and refining the core model based on insights from recent project outcomes. You may also collaborate with the AI and data teams to improve how agents generate estimates, connect with stakeholders across regions to drive adoption, and help the field move faster with more confidence using the standardized approach.