Description
The Strategic Operations Manager is a high-impact role that bridges executive strategy and field execution. Reporting to the Vice President, you serve as a strategic partner responsible for translating business priorities into operational outcomes.
You will own key components of the organization's operating model, leveraging data-driven insights to identify opportunities, address performance gaps, and drive cross-functional initiatives. Working closely with Sales, Operations, Finance, and Strategy teams, you will help ensure the organization remains aligned, agile, and accountable to its strategic objectives.
Key Responsibilities
- Serve as a trusted advisor to the VP, providing insights and recommendations that support strategic decision-making.
- Lead the development, execution, and quarterly tracking of the organization's V2MOM, ensuring alignment to business priorities and measurable outcomes.
- Synthesize complex business data into executive-ready presentations, business reviews, and strategic recommendations.
- Develop compelling "State of the Business" narratives that translate performance metrics into actionable insights.
Business Operations & Performance Management
- Analyze key business metrics, including pipeline generation, retention, customer success, and attrition, to identify risks, opportunities, and performance trends.
- Conduct root-cause analyses and recommend actions that improve business performance and operational effectiveness.
- Design and lead the organization's operating cadence, including Quarterly Business Reviews (QBRs), leadership meetings, and all-hands forums.
- Establish reporting frameworks, performance metrics, and governance processes that drive accountability and informed decision-making.
Strategic Programs & Cross-Functional Leadership
- Lead the planning, execution, and adoption of strategic go-to-market and organizational initiatives.
- Partner with Sales, Operations, Finance, and Strategy leaders to align priorities, remove barriers, and accelerate execution.
- Serve as a key liaison between field teams and centralized functions, ensuring programs are effectively operationalized and adopted.
- Continuously evaluate and improve processes, operating models, and governance frameworks to increase organizational effectiveness and business impact.
Required Qualifications
- Experience in Strategy & Operations, Business Operations, Sales Operations, Management Consulting, Chief of Staff, or a related function.
- Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
- Experience leading complex cross-functional initiatives and driving alignment across diverse stakeholder groups.
- Excellent executive communication, presentation, and storytelling skills.
- Demonstrated ability to influence without direct authority in a matrixed organization.
Preferred Qualifications
- Experience supporting go-to-market, sales, customer success, or revenue operations organizations.
- Experience developing executive business reviews, performance dashboards, and strategic planning processes.
- Familiarity with business intelligence, reporting, and data visualization tools.
- Experience operating in a high-growth, global, or highly matrixed environment.