Description
Salesforce Experience Services is seeking a Director, E&U Cloud Agentforce Adoption & Implementation who combines deep hands-on implementation expertise with the ability to guide customers through the transformative potential of Agentforce within Salesforce Energy & Utilities Cloud on Core.
At Salesforce, we are entering a defining moment — the convergence of autonomous AI agents, industry-specific data models, and modern API-first architectures is reshaping how utilities deliver services to their customers. This role is at the forefront of that transformation.
Key Responsibilities
Agentforce Adoption for E&U Cloud (Primary Focus)
- Define and lead the Agentforce adoption strategy for E&U Cloud customers — from initial use case identification through deployment and value realisation
- Design and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, outage response, billing enquiries, and energy advisory
- Build and maintain a library of Agentforce reference implementations, demos, and playbooks specific to the E&U industry
- Lead executive and technical workshops with customers to identify where autonomous agents create the highest business value
- Partner with Product Management and Engineering to feed real-world E&U adoption insights back into the Agentforce for E&U roadmap
- Develop enablement assets to help customers, partners, and internal teams build and deploy agents on E&U Cloud on Core
- Act as the go-to expert for Agentforce in E&U across Sales, Solutions Engineering, and Professional Services
E&U Cloud on Core — Implementation Excellence
- Serve as the primary technical authority on E&U Cloud on Core implementations — guiding customers from solution design through go-live
- Bring best practices from Professional Services or Solutions Engineering to help customers accelerate adoption and maximise platform value
- Develop and champion implementation playbooks and delivery accelerators for core E&U scenarios (billing, field service, customer engagement, EPC/CPQ)
- Act as a trusted advisor to customer IT, architecture, and business teams — translating complex platform capabilities into actionable implementation roadmaps
- Engage directly with GTM, Solutions Engineering, and Professional Services to support pre-sales and post-sales customer journeys
Headless API & Modern Architecture
- Help customers understand what Headless API architectures mean for them in practice — how decoupled front-ends deliver omni-channel flexibility, faster time-to-market, and cleaner integrations
- Guide customers in designing and adopting headless patterns on E&U Cloud on Core
- Bridge the gap between technical API capabilities and tangible business outcomes for both technical and executive audiences
- Collaborate with engineering and product teams to ensure headless capabilities meet real-world utility implementation needs
Customer & Partner Engagement
- Serve as the product and implementation expert in customer-facing conversations at Director level
- Engage customers, partners, ISVs, SEs, and Professional Services teams to understand adoption challenges and drive successful outcomes
- Represent Salesforce at industry events, executive briefings, and partner forums as an E&U Cloud and Agentforce thought leader
Essential Skills
- 10+ years in enterprise software, with deep experience in Salesforce Industries (Vlocity / E&U Cloud)
- Demonstrated hands-on implementation experience — ideally from Professional Services or Solutions Engineering with strong E&U vertical depth
- Proven track record designing, building, or deploying AI agent or automation solutions within enterprise or industry cloud contexts
- Strong understanding of E&U Cloud on Core data models, OmniStudio (OmniScripts, FlexCards, DataRaptors), and business process libraries
- Ability to articulate Agentforce and Headless API value propositions clearly to both technical and non-technical audiences
- Proven ability to lead executive-level customer conversations on complex technical topics with clarity and credibility
- Self-directed, with the ability to manage multiple workstreams, align stakeholders, and drive outcomes
Preferred Skills
- Deep knowledge of the Energy & Utilities industry — utility operations, retail energy, and adjacent technology ecosystems
- Hands-on Agentforce configuration and deployment experience
- Salesforce certifications (Administrator, Developer, Industries CPQ Specialist, or equivalent)
- Prior experience at a global systems integrator (e.g., Accenture, IBM, PwC, Wipro) in the utility or energy vertical
- Experience with SAP Utilities, Oracle Utilities, or similar platforms
- Knowledge of REST/SOAP APIs, JSON/XML, and modern integration and headless architecture patterns
- Familiarity with enterprise architecture design and technical solution definition