Description
We have an outstanding opportunity for a Solutions Engineer to work with our outstanding Digital Business (covering Marketing Cloud, Data Cloud, Loyalty Management & Commerce Cloud), in crafting ground-breaking customer engagement roadmaps demonstrating the Salesforce applications and platform in Gurugram OR Mumbai, India! The successful applicant will have a track record of working with organizations across the Data & Marketing domains, in driving business outcomes through technology solutions, with experience in engaging at the C-level with Business and Technology groups. They should be capable of articulating a compelling business value proposition centered on transformation. Candidates should communicate clearly and simply the importance of change, why Salesforce is an essential partner in this journey, and why this change is imperative now.
Typical Day of a Solution Engineer:
* Work in close partnership with sales teams, partners, and product specialists to plan and deliver on sales campaigns, leading client discovery sessions and workshops that align proposed solutions to customer business challenges and key performance indicators (KPIs).
* Present and demonstrate technical solutions to a range of audiences — from technical teams to executive stakeholders — with clarity, confidence, and a focus on business value.
* Deliver inspiring presentations and product demonstrations as part of sales cycles and Salesforce events, bringing customer engagements to life through impactful storytelling and content.
* Share successes and learnings internally to maximise the impact of every engagement and contribute to continuous improvement within the Solution Engineering team.
* Interface product and enablement teams to provide feedback from the field and drive solution growth
* Establish and share a point of view on business value provided by the solution with potential customers
Specific Responsibilities:
* Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation.
* Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
* Be an innovator who can build new solutions using out-of-the-box thinking.
* Engage with business users to build solution presentations, demonstrations and prototypes/ P.O.C.s.
* Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.
* The ability to authoritatively present and articulate the business value to managers and executives of all levels.
* Deliver functional and technical responses to RFPs/RFIs.
* Work as an excellent teammate by chipping in, learning and sharing new knowledge.
* Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
* Lead multiple customer engagements concurrently.
Required Skills:
* 10 or more years of experience in a Solution Engineering, pre-sales, or Solutions Consulting role, positioning and demonstrating solutions to inspire and transform the customer experience.
* 10 or more years of experience working in one or more of the following: Digital Marketing (Business to Consumer (B2C) and/or Business to Business (B2B)), Marketing Automation, Customer Data Platforms, or AI-driven Solutions.
* Individual should be an autonomous self-starter who can prioritise effectively, lead independently, and thrive across multiple dynamic teams or solo projects.Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
* Industry Experience: Experience in Solutioning for Consumer Industries (Retail, Consumer Goods, Automotive, Travel Hospitality) would be a plus.
* AI Experience: Hands-on experience with AI tools such as large language models (LLMs) or prompt engineering, and apply them to boost productivity and creativity, would be a plus.
* Technical expertise in one or more of the following: customer data platforms (CDP), loyalty management, real-time personalisation, or analytics would be a plus.
* Background in product management or post-sales software implementation would be a plus.
* Strong focus and experience in pre-sales or implementation is required.
* Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
* Outstanding presentation and demonstration skills.