Description
As an Informatica Customer Success Guide on the Red Account Team, you will play a pivotal role in driving successful outcomes for our strategic customers managing at-risk accounts. You will provide personalized, one-on-one guidance and coaching to ensure customers derive maximum value from their Informatica engagement by leveraging features that best fit their unique business needs.
Key Responsibilities:
Manage relationships with strategic at-risk enterprise customers within the Red
Account Team, serving as the primary point of contact for customer success initiatives.
Develop and execute tailored customer success plans aligned with customers.
business objectives and Informatica’s solutions to drive retention and growth.
Proactively identify and address risks to prevent churn and improve customer satisfaction.
Collaborate with sales, product, and support teams to resolve issues, deliver value, and identify expansion opportunities.
Advocate for customers internally by providing feedback to product and engineering teams to influence product roadmap and enhancements.
Monitor customer health metrics and engage proactively to mitigate risks and drive satisfaction.
Deliver business reviews and presentations to demonstrate value and progress.
Impact of the Role:
We are seeking a motivated and customer-focused Customer Success Guide to join our Red Account Team, focused on managing at-risk accounts. In this critical role, you will drive customer success and retention by proactively addressing challenges and ensuring enterprise clients achieve their business outcomes through effective adoption and utilization of Informatica’s data management solutions. You will act as a trusted advisor, collaborating closely with customers and internal teams to foster long-term partnerships, mitigate risks, and maximize customer value.
Collaboration and Teamwork: Collaboration is at the core of our success, and as a Informatica Customer Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Informatica platform and to drive optimal usage.
Basic Requirements:
Bachelor’s degree in Business, Technology, or related field.
3+ years of experience in customer success, account management, or related
roles, preferably in enterprise software or data management.
Proven ability to manage customer relationships and drive business outcomes.
Understanding of data management, cloud technologies, and digital
transformation trends.
Strong communication, negotiation, and presentation skills.
Ability to work cross-functionally and influence at various organizational levels.
Customer-focused mindset with a passion for helping clients succeed and turning
around at-risk accounts.
Shift Timings: EMEA