Description
About the Role
As a Solutions Immersion Solution Engineer, you'll be at the forefront of how Salesforce helps customers truly adopt and consume our technology. This isn't a traditional SE role — it's a creative, customer-facing, cross-cloud position focused on designing and delivering immersive, interactive experiences that move customers from curiosity to confidence with Salesforce AI and platform capabilities.
You'll own the Hands-on Training program for Specialist Clouds ANZ, bringing structure, consistency, and energy to workshops that directly drive consumption and adoption across our customer base.
What You'll Do
- Coordinate and orchestrate visionary customer workshops and hands-on training sessions that inspire and accelerate Salesforce adoption
- Design and facilitate Discovery & Strategy workshops that help customers articulate their goals and map a path forward
- Manage and standardise content, demo orgs, and visionary customer initiatives cross-cloud — working closely with specialists and SE teams to keep content sharp and relevant
- Create compelling content and hands on interactive experiences for Consumption and Adoption workshops that reflect the new reality of selling and buying AI
- Understand Salesforce adoption paths, customer maturity frameworks and create and manage relevant content
- Maintain a central repository and calendar of all Hands-on Training programs across ANZ, ensuring visibility and alignment across clouds and teams
- Promote and educate both customers and internal teams (including AEs) on available workshop paths, programs, and how to engage
- Coordinate logistics with Marketing to ensure seamless event planning and execution
- Align and collaborate with the Customer Success organisation to define workshop scope, avoid overlap, and maximise customer impact
- Build and maintain a workshop impact dashboard to measure what's working — attendance, marketing driven pipeline, opportunity influence, adoption metrics, and more
What We're Looking For
- Experience in a customer-facing SE, solution consulting, or hands on roles
- A passion for designing interactive, hands-on learning experiences — you believe customers learn by doing
- Strong facilitation and presentation skills; comfortable leading sessions with groups of 20–200+
- Salesforce product domain speciality with ability to define, shape and help build content and demo assets
- Ability to think strategically and work cross-functionally across clouds, marketing, and customer success. A Self starter who is comfortable working in ambiguity
- Familiarity with Salesforce platform and AI capabilities
- Highly organised with the ability to manage multiple programs and stakeholders simultaneously
- A natural collaborator who can bring people together around a shared vision
- Ideally Sydney/Melbourne based
Salesforce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.