Description
About Salesforce
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Role Description
Collectors are directly responsible for ensuring that the accounts receivable portfolio is converted into cash, thereby positively impacting Salesforce’s cash flow. Healthy cash flow is a key efficiency and finance measure that funds our R&D and fuels our global growth.
As our customer base expands across the DACH region (Germany, Austria, Switzerland), we are seeking a bilingual Credit & Collections Analyst. This position will be assigned a specific portfolio of accounts and will be responsible for managing the end-to-end collection process for our German-speaking and international clients.
Responsibilities
Targeted Collections: Initiates collection reminders via emails or calls on assigned accounts (primarily German and English speaking) in accordance with the Invoice Collection and Account Suspension Timeline.
Bilingual Communication: Provides high-touch customer service in both German and English, ensuring clarity in payment instructions and documentation.
Dispute Resolution: Resolves billing disputes by collaborating with Sales Operations, regional Sales teams, and other internal departments.
Portfolio Management: Evaluates account solvency and negotiates payment plans for accounts in financial distress, ensuring all approvals follow the established matrix.
Policy Compliance: Executes account suspensions on delinquent accounts and provides detailed information to the Write-Off and Bad Debt teams.
Process Improvement: Participates in regional or global process improvement projects and provides reporting on portfolio health to management.
Cross-Functional Support: Works closely with credit analysts and provides training to new team members as requested.
Required Skills
Language Proficiency: Professional fluency in both German and English (written and verbal) is mandatory. You must be comfortable negotiating and resolving complex financial issues in both languages.
Experience: Minimum of two years of collections experience in a high-growth environment, or an equivalent combination of education and experience.
Education: Bachelor’s degree or equivalent.
Relationship Management: Strong interpersonal skills to manage diverse customer interactions within the DACH market and internationally.
Adaptability: Ability to excel in a fast-paced environment, delivering accuracy while managing strict month-end deadlines.
Technical Savvy: Proficiency in Microsoft Office Suite. Knowledge of the Salesforce platform is a significant plus.
Operational Excellence: Demonstrated initiative, ability to work independently, and a team-oriented mindset.