Description
We're looking for a Data Analytics Senior Analyst to join our Renewals Data & Insights team. This is a high-impact, stakeholder-facing role for a self-driven professional who can operate independently, owning the full lifecycle of analytics solutions from requirements to delivery. You'll be a trusted partner to business teams, driving adoption, capturing feedback, and keeping things running smoothly without needing close oversight.
Responsibilities
- Data Architecture: Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance
- Trusted Advisor: Serve as the primary point of contact for all visualization-related needs; build strong, trust-based relationships with business partners to deeply understand their data goals; conduct office hours, training sessions, and onboarding for new users
- Adoption: Proactively engage stakeholders to drive dashboard adoption and self-service analytics across the organization
- Feedback and Enhancements: Own the end-to-end feedback loop - capture, prioritize, and implement stakeholder-driven enhancements in a structured and timely manner
- Operational Support: Provide responsive support, including assistance with time-sensitive escalations and high-priority requests; monitor dashboard health and proactively resolve issues before they impact stakeholders
- Documentation: Maintain clear, up-to-date documentation for dashboards, data sources, and support processes
- Strategic Partner: Act as a thought partner to senior business stakeholders - go beyond execution to proactively identify analytical opportunities and surface insights
Desired Skills & Experience
- 2-3 years of experience in renewals/sales analytics, business intelligence, or a related field.
- Strong proficiency in Tableau Desktop, Tableau Cloud,; ability to write complex calculated fields, LOD expressions, table calculations; experience optimizing workbook performance - load times, extract strategies, and efficient viz design
- Solid SQL skills including window functions, CTEs, and query optimization; ability to independently structure analytical approaches for complex, ambiguous business problems; hands-on experience with Snowflake or equivalent enterprise data warehouse
- Experience with data governance principles and implementing row level security (RLS) in Tableau to ensure appropriate data access across stakeholder groups
- Proven track record of stakeholder-facing work, comfortable leading conversations, gathering requirements, and managing expectations across seniority levels
- Strong communication and interpersonal skills - able to make data accessible to both technical and non-technical audiences
- Demonstrated ability to influence without authority - able to drive alignment across cross-functional teams and senior stakeholders
Education
- Bachelor’s degree in the quantitative field from an accredited university.