Description
We are looking for an Analyst to join our Global Incentive Compensation team in Hyderabad. The role will consist in supporting sales inquiries with respect to variable compensation while developing and maintaining positive customer relations with sales representatives. The ideal candidate will coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
The ideal candidate will be self-motivated and detail-oriented, with demonstrated analytical and problem-solving skills. This individual must be comfortable providing guidance on resolution while adhering to policies and processes.
This position requires strong organizational skills, and the ability to communicate and work with remote teams.
Responsibilities:
* Manage the monthly commission process for Salesforce direct sales. This includes understanding and applying the commission plan consistently, ensuring commission calculations comply with the plan, and managing exception requests versus policy
* Identify the opportunities to improve the existing process to provide seamless support to Sales
* Lead Innovation projects to design/develop self-assistance tools for Sales
* Conduct sales enablement sessions to enable sales on the Sales/Incentive comp policies
* Receive, investigate and resolve incoming inquiries related to variable compensation. Frequent communication with account executives and sales management via commission cases and become a trusted advisor to our Sales teams
* Coordination with various departments to ensure requests are handled along deadlines
* Process corrections and adjustments as they arise
* Provide recommendations to sales management and the internal comp management team regarding exception requests and case-critical issues (escalations)
* Provide backup support within the team
Required experience:
* Degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
* 4+ years of relevant work experience in a customer-facing role, ideally within a SaaS company
Preferred Requirements:
* Analytical and problem-solving skills, ability to connect the dots
* Strong analytical, written, and oral communication skills; detail and process-oriented
* Excellent command of English with effective communication skills
* Works well independently and as a strong team player
* Ability to work in a dynamic and fast-paced environment
* Responsive to tight deadlines and ability to prioritize appropriately
* Advanced skills in MS Excel
* Experience using Salesforce and/or automated sales commissions systems is a plus (e.g. Xactly, Callidus)
* Experience with SQL, Salesforce, and Python is a plus