Description
Job Details
Role Overview
The Director of Strategy & Operations leads strategic programs and drives alignment across Product, GTM, Operations, and other key stakeholders for the Agentforce Process Automation & Intelligence team. This role is responsible for running the operating cadence, performance management, and cross-functional alignment. Acting as a key partner to leadership, this role translates strategy into action and ensures the organization is moving in a unified direction.
Key Responsibilities
Run the Business
Build planning processes, decision frameworks, and governance using AI-first principles
Identify, prioritize, and deploy agent-based workflows and automation to eliminate manual work and enable scalable execution
Own monthly operating cadence (business reviews, KPI tracking)
Define and evolve key metrics aligned to business goals
Ensure teams are operating against clear priorities
Synthesize performance into clear insights and actions
Drive executive-level discussions and decisions
Partner with Business Operations to translate needs into systems
Strategic Programs
Own and drive execution of the org’s highest-priority, cross-functional initiatives
Lead complex programs spanning Product, GTM, and Operations
Identify risks, dependencies, and trade-offs; proactively drive resolution
Ensure initiatives deliver against defined business outcomes
Cross-Functional Alignment
Align priorities across Product, Sales, and Operations to ensure cohesive execution
Partner with functional leaders to resolve gaps, overlaps, and competing priorities
Drive clarity in roles, ownership, and decision-making across teams
Develop solutions to problems independently
Executive Partnership & Decision Support
Act as a trusted advisor to leadership on key strategic decisions
Structure ambiguous problems and provide clear recommendations
Build executive-level narratives and materials to support alignment
Qualifications:
8–12+ years in Strategy, Operations, Consulting, or Program Leadership
Strong analytical and business acumen, with a demonstrated ability to manage and lead complex central functions and cross-functional teams
Strong project management skills, with the ability to prioritize and drive success across multiple large-scale initiatives
Proven ability to identify and apply AI, automation, or agent-based solutions to real business challenges, with a focus on eliminating manual work and enabling scalable operations
Ability to succeed in a collaborative, fast-paced environment; ability to remain flexible and adjust on the fly to new demands and respond with a sense of urgency
Ability to influence senior stakeholders
Excellent written and oral communication skills; able to convey complex ideas in a strategic and concise fashion
Comfortable operating in ambiguity and fast-paced environments
Experience in high-growth or startup-like environments preferred
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.