Description
Key Responsibilities:
Serve as single point of customer accountability for Signature Success customers
Cultivate relationships with IT and business executive leadership
Act as advisor for adoption of new Salesforce features and release schedules
Coordinate completion of Signature Success catalog of services
Provide timely, proactive feature guidance
Act as advocate during high-severity case resolution
Communicate and ensure renewal of Signature Success value
Minimum Requirements:
Demonstrated ability in Digital and E-Commerce environments
Technical Customer Success, SaaS platform use or project leadership
Technology Consulting or Solutions Architecture experience
Outstanding communication skills at all organizational levels
Skills for analyzing technical concepts and translating to business terms
Knowledge of software development process and design methodologies
Experience leading cross-functional teams
Spanish and English proficiencies
Will focus on Salesforce Core Clouds