Description
Software Engineering SMTS / Salesforce
Office hybrid in Indianapolis, Burlington or McLean
Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.
Salesforce Digital Enterprise Technology (DET) is looking for a passionate Community Portal Engineer to build and evolve our customer success portal. You'll play a key role in shaping the digital experience our Public Sector customers interact with every day.
As a DET Engineer, you’ll be building, testing and maintaining solutions that run on our best-of-class integration platform to interconnect cloud and data. These solutions are critical to the success of the Public Sector Line of Business. The ideal candidate should have hands-on experience on Salesforce-on-Salesforce technologies which include but are not limited to Service Cloud, LWC, Aura, APEX, Javascript, SOQL, SAML, REST/SOAP APIs, Mulesoft, SFDX, etc.
To be successful at this position you must be a self-starter, take accountability, speak up, work at a quick pace, and handle multiple tasks simultaneously while keeping a good sense of humor. You must possess good oral and written skills and be able to collaborate effectively with other team members. Contribute ideas and provide feedback on how to continually improve the way we innovate solutions.
Responsibilities
- Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud
- Build custom Lightning Web Components (LWC) and Aura components optimized for external users
- Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML)
- Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs
- Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences
- Optimize portal performance, page load times, and mobile responsiveness
- Write, execute and maintain automated test suites
- Work with Customer Success and Support teams to surface self-service content and knowledge articles
- Document and present implementation designs to peers, stakeholders and review board
- Coordinate with stakeholders to align on the development environment and launch dependencies
- Monitor usage analytics and iterate based on customer behavior and feedback
- Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data
- Ensure compliance with applicable Public Sector regulations
- Provide investigative support on new & existing integrations
- Work with project managers to provide timely status and feedback to stakeholders
- Align to Agile Methodology
- Keep up with targeted security, technical and business training
Required Skills
- 6+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities
- 4+ years of development using Salesforce-on-Salesforce technologies such as Mulesoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack
- 3+ years experience writing & running automated tests with Selenium or Playwright
- 3+ years experience working with XSL/T, XPath expressions & functions
- Proven experience building and launching external (B2B or B2C) customer portals
- Proficiency in LWC, Aura, Apex, SOQL, and JavaScript
- Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility
- Experience with CDN, caching strategies, and performance tuning for high-traffic portals
- Experience with customer identity and access management (CIAM) — SSO, OAuth 2.0, social techniques
- Experience with Salesforce DX and CI/CD pipelines
- Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc.
- Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
- Strong documentation, analytical and problem-solving skills
Nice to Have Skills
- Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases
- Familiarity with headless portal architectures or React-based frontends
- Exposure to customer analytics tools (e.g., Google Analytics, Amplitude)
Required Certifications
- Salesforce Experience Cloud Consultant
- Platform Developer II
- Salesforce Basic Administrator