Description
Overview
As an Account Solution Engineer (SE), you are the Strategic Advisor who helps New Zealand’s most iconic organisations envision their future. You aren't just a technical resource; you are a storyteller and a problem-solver. Working alongside our Sales partners, you will own the "business case for change," translating complex organisational challenges into clear, value-driven digital journeys.
We are looking for a collaborator who is curious about the "why" behind the "how." You will join a high-trust team where we value collaborative development. We operate with a 'no single point of failure' mindset, ensuring that as you lead your accounts, you have the full support and shared knowledge of the team behind you.
The Impact You’ll Have
Strategic Advisory: Move beyond technical proof to help customers understand the commercial conviction behind AI and digital transformation.
- Agentic Authority: Learn to architect "Agentforce" journeys, helping the C-Suite understand how autonomous agents can solve real-world problems like NPS and Cost-to-Serve.
- Collaborative Ownership: Work as part of a "Team NZ" ecosystem, where we hold ourselves and each other to account for driving measurable customer success.
- Continuous Growth: Benefit from our "Talent Pyramid"—as you own the core run-rate of the business, you will be mentored by senior Architects to develop the skills needed for the next stage of your career.
What We’re Looking For
We value a diversity of perspectives and life experiences. If you are a curious problem-solver who loves technology’s potential to help people, we want to hear from you—even if you don’t check every box below.
Core Strengths
Confident Advocacy: You possess the "swagger" to lead a room, backed by the humility to listen. You are comfortable holding a professional opinion and defending the integrity of your advice, even when it means challenging a stakeholder’s initial assumptions.
- Business Curiosity: You enjoy understanding how a company works. You can find the "puzzle piece" where technology creates the most value.
- Communication & Empathy: You can listen deeply to a customer's challenges and explain a solution in a way that feels accessible and inspiring.
- Collaborative Spirit: You thrive in an environment where we celebrate collective wins and protect each other’s well-being.
- Technical Foundations: You are a practitioner at heart. Whether your background is in Engineering, Consulting, or Architecture, you’re proficient in navigating complex stacks, you aren't afraid to get your hands dirty building solutions, and you have the "scars" to show for it.
Background & Experience
There is no "perfect" path to becoming an SE. We are interested in your potential and transferable skills. You might be a fit if you have experience in:
- Consulting or Advisory: Helping clients navigate change or solve business problems.
- Customer-Facing Roles: Roles where you’ve had to present ideas, build relationships, or manage complex projects.
- Industry Knowledge: Experience in New Zealand’s key sectors (Retail, Government, FSI, etc.) and an understanding of the local market.
Our "Team Champion" Promise to You
In the NZ SE team, we believe that great culture and great results go hand-in-hand. We offer:
- Strategic Mentorship: A documented Individual Development Plan (IDP) and dedicated coaching to ensure you never feel like a "single point of failure".
- Wellness & Balance: We treat well-being as a strategic necessity, ensuring you have the mental space to do the best work of your career.
- Inclusive Community: A team environment where diverse perspectives fuel innovation and everyone is heard.
Benefits
We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE's Top 50 Companies that Care, and are on Fortune’s Change the World list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;
Health, Life, Trauma and Income Insurance
Monthly Wellness Allowance
Flexible Time off & leave policies
Parental benefits
Perks and discounts
Salesforce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.