Description
Join our Employee Success (Human Resources) Business Partner team and work with some of the most talented leaders in the industry. At a time when AI is evolving daily, we are innovating in ways that support the betterment of our Customers and our Communities. Our success is directly related to the invention of groundbreaking solutions—culminating in our formula of CRM + AI + Data + Trust.
We are seeking a Sr. Manager Employee Success Business Partner to provide a full range of HR business support to our Australia & New Zealand Sales organisation. This hire will work closely with the other ESBPs, Centers of Excellence (COEs) and vital team members to advise, drive strategy and influence client groups on topics involving, but not limited to, People Strategy, Equality, Organisational Design & Development, Change leadership, Engagement and Retention, Leader Development and Coaching, all while orchestrating solutions.
The ideal candidate is interested in making a significant impact in several critical business areas in the function; excels in a fast paced, ever changing environment; and is looking to work with a strong Business Partner team.
This role is an individual contributor based in Sydney.
Responsibilities:
Strategic Business Partnership
Strategic Consulting: Serve as a trusted advisor to senior leaders, translating high-level business strategy into actionable people plans and HR priorities, aligned with the lead ESBP's direction. Bring clarity to complexity, listen deeply, and ask great questions to get to the root of the issue — showing up with courage and authenticity.
Workforce Plan Execution: Manage the execution of the strategic workforce plan, including analysing headcount needs, monitoring talent allocation, and facilitating location strategy decisions within the assigned business unit. Drive a unified partnership with Finance, Strategy, Recruiting, and Workforce Planning.
Org Health Management: Utilise Org Health metrics and analytics to diagnose skill gaps, team health issues, and organisational structure challenges, providing data-driven recommendations to the lead ESBP and business leaders. Conduct proactive quarterly org inspections that go beyond static metrics to address role sprawl, micro-teams, and organisational gaps to drive speed and productivity.
AI Fluency & Agentic Enablement: Act as a thought partner in leading the responsible adoption of AI in ES and the business. Support business leaders in building AI strategies, performing task analysis for the 4Rs (Redesign, Reskill, Redeploy, Rebalance), and driving employee proficiency in core AI fluency skills. Identify opportunities to automate or augment manual processes using AI tools and ES Agents.
Change Management Support: Support and facilitate major change management initiatives (e.g., restructurings, digital transformations, M&A integrations) by implementing communications, engagement strategies, and risk mitigation plans defined by the core team — managing resistance early and addressing workforce concerns with trust, clarity, and stability.
Talent Lifecycle & Leadership Support
Talent Program Management: Manage and drive the successful execution of core talent lifecycle processes — including performance reviews, compensation planning, promotions, and succession planning — within the business unit. Proactively identify, engage, and retain high performers and critical roles.
Leadership Coaching: Provide coaching and consultation to managers on employee relations, team development, retention strategies, and effective utilisation of HR programs and tools. Meet people where they are and help them grow, modelling a curiosity and growth mindset in all interactions.
Talent Identification: Partner with Talent Acquisition and Learning & Development teams to identify critical talent needs and ensure integrated delivery of talent programs, including skills gap analysis and enablement aligned to evolving workforce needs.
Influence & Partnership
HR Solutions Orchestration: Act as the primary interface to coordinate and orchestrate the delivery of specialised HR services (e.g., Total Rewards, Employee Success) to the business, ensuring a seamless experience. Break down silos and serve as connective tissue across ES, Finance, Recruiting, and Workforce Planning.
Stakeholder Influence: Influence and manage stakeholder expectations by communicating HR strategy and program objectives effectively — leading with "why," assuming positive intent, and bringing warmth and directness to every interaction.
Values Integration: Ensure all people practices and leader actions reinforce the company's core values and team commitments: People First, Collaboration, Integrity, and Continuous Learning. Champion equality through active participation in Equality Group initiatives and voluntary time off programs, possess a team player and curious mindset.
Required Skills & Experience:
Extensive HR Business Partner experience supporting diverse and senior client groups in a fast paced environment
Strong business acumen with the ability to understand organisational dynamics and industry context.
Proven success building executive-level relationships and influencing decisions at all levels.
Demonstrated ability to lead and implement large-scale people initiatives across complex organisations.
Proactive approach with the ability to anticipate issues and propose strategic solutions.
Deep experience diagnosing and addressing organisational development challenges.
Skilled in group facilitation, leadership coaching, and management consulting.
Experience in leadership development and serving as a trusted advisor to executives.
Ability to partner effectively with COEs to advance equality strategies and key enterprise initiatives.
Strong knowledge of staffing, compensation strategies, and HR operational processes.
High collaboration skills with the ability to work effectively across global and matrixed teams.
Understanding of local/state employment laws and HR compliance requirements.
At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information