Description
About the role
As an Account Solution Engineer, often referred to as a “Presales” you’ll be a key player in the sales cycle, acting as the trusted advisor and partner to the Customer as well as the Account Executive in a fast paced environment, delivering thought leadership and owning solutions to enhance our customers’ experience.
In your role, you will collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you’ll present our product offerings, address objections, and inspire confidence in our technology platform. With the future being the Agentic Enterprise, you will have a clear vision of how AI and Agentic systems will help define your customers’ future, allowing an effortless experience delivered by Agents and Humans.
A successful candidate should possess thought leadership, technical and business acumen, credibility and rapport that establish credibility and trust. Your confident presence will assure both internal and external stakeholders, customers, and partners. The Solution Engineer must have a strong desire to use their technical and sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and optimally demonstrate the solutions that address these requirements and demonstrate business value.
In this role you will be part of the Core Solution Engineering team in Denmark and your focus will be our key customers in the Enterprise segment.
Responsibilities
- Understand and proudly articulate the values and benefits of Salesforce - as a company and as a platform - to customers at all levels, examples include; business managers, Administration/IT Staff and C- level executives.
- Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions. Understand the specific customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges.
- Build and present appealing demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
- Keep up-to-date in technology trends and innovations as well as Salesforce products and sales programs to acquire and maintain the knowledge vital to be effective in the position
- Lead the solution side of the sales cycle through close collaboration with other high performing teams
- Work well in a matrix organization, including account executives, specialists, csg consultants and implementation partners.
- Implement enablement activities (Webinars, Best Practices, Knowledge Share, etc.).
- Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
- Have a keen interest in growing your career, participating in our internal training programs and mentorship initiatives.
Personality Attributes/Experience
- Understanding and affinity with the outstanding business requirements of customers within one or more industries and translating/presenting those needs into a compelling vision and roadmap for our customers.
- Track record of solution engineering, consultancy, delivery or training success for a software solution organization. We are open to a variety of backgrounds for the role.
- Proven oral, written, presentation and interpersonal communication and relationship skills as well as strong listening skills. Ability to work as part of a team to solve problems in multifaceted, energizing environments.
- Inquisitive, practical and passionate about technology and sharing knowledge. Loves to be the first to know something and to understand why and how things happen.
- Interest or Experience in AI, automation, Generative AI Strategy and LLM-based (Autonomous) Agents
- Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles. Good at explaining ideas and finding ways to keep people’s attention.
- Having existing Salesforce product knowledge and certifications is a plus, but not mandatory. Salesforce offers an extensive onboarding program to ramp up your presales skills, technical skills & introduce you to our way of working.
- Fluency in English and preferably also in Danish.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)