Description
The Associate Manager, Workplace Services MEP Engineering reports to the Senior Manager, Workplace Engineering, Americas. They provide on-site technical expertise to maintain building systems, support stakeholders and events, and manage high-value facility assets. This is a full-time, in-office position based in Salesforce Mexico City (Polanco).
Core Job Functions
- Building Systems Maintenance & Operations
- Function as a subject matter expert in mechanical and plumbing systems, including HVAC, electrical, plumbing, and commercial kitchen and barista systems and supporting infrastructure, offering engineering expertise and support to complex technical problems.
- Conduct weekly critical asset walkthroughs to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting control systems are functioning properly.
- Provide oversight for mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce LATAM regional locations (Mexico, Argentina, Colombia, Chile, Brazil), leveraging a third-party service provider.
- Apply knowledge of lighting controls systems operations to diagnose malfunctions and assist facilities teams with the appropriate repair process.
- Maintain relationships with strategic service vendors, perform quarterly business reviews (QBRs), and facilitate on-site vendor work as needed.
- Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems.
- Support capital projects across LATAM by collaborating with the Project Design & Delivery team on construction-phase oversight, ensuring MEP operational alignment with SFDC standards.
- Review MEP engineering studies and designs to ensure compliance with local codes and regulations.
- Track KPIs for MEP vendors and subcontractors to ensure service level agreements (SLAs) are met with partners for all MEP-related services.
- Manage tenant BMS access on-site (Mexico) and remotely, and maintain lighting controls programming access as needed, where applicable.
Asset Management & Planning
- Maintain records of repairs, calibrations, and maintenance using Salesforce's Computerized Maintenance Management System (CMMS), Field Service.
- Conduct quarterly asset surveys using Field Service, ensuring equipment information is accurate and up to date.
- Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing.
- Carbon Reduction & Indoor Environment
- Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, including tenant and base building utility bills.
- Conduct periodic MEP systems performance analysis to drive improvements in energy efficiency and reduce operational costs.
- Maintain and monitor Indoor Air Quality (IAQ) sensors, troubleshooting issues as needed, and coordinating with partner teams to mitigate outdoor air quality issues in Salesforce spaces.
- Events & Hospitality
- Manage lighting control systems and create specialized programs as requested by the Events team or for special events.
- Periodically audit Vendor Work Rules and COIs to ensure safe vendor participation in events.
- Coordinate with the Events team on external vendor MEP needs, including electrical plan reviews for supplemental equipment.
- Health, Safety, & Emergency Preparedness
- Maintain and implement safety protocols documents in coordination with the Salesforce Health and Safety team.
- Implement building protocols according to Workplace standards in response to adverse events (e.g., smoke and wildfire, airborne pandemics).
- Maintain and monitor Indoor Air Quality (IAQ), troubleshooting issues as needed.
- Embed environmental, health, and safety (EHS) practices into daily operations, enforcing zero-tolerance for unsafe working conditions to target a zero-accident rate.
Experience & Qualifications
- Work experience in trade technician roles.
- Knowledge of local, regional, and national regulations related to MEP systems; including but not limited to systems and operations compliance, permits, and licenses.
- Minimum 4 years experience working with HVAC, plumbing, electrical, or lighting controls systems; experience with BMS/BAS platforms preferred.
- Ability to read and interpret MEP drawings, technical specifications, and associated documentation.
- Business-level English language skills required; demonstrated use in a multinational or corporate environment preferred.
- Working proficiency in Portuguese is preferred.
- Ability to manage and organize large amounts of data; proficiency with G-Suite (Sheets, Google Drive, Gmail) required.
- Familiarity with AI-powered work order management or predictive maintenance tools; experience with Salesforce Field Service or Agentforce a plus.
- Excellent communication skills; experience in working with vendors, internal stakeholders, and non-technical customers preferred.
- Proven ability to self-manage time and projects and work independently.
- Ability to collaborate with stakeholders to solve complex cross-functional issues.
- Demonstrated ability to navigate matrixed or multinational organizational structures.
- Ability to travel up to 25% within the region may be required.